Wednesday, November 8, 2017

Insight from Day Two of Oliver Wyman's 2017 Health Innovation Summit

Yesterday was Day Two of Oliver Wyman’s Health Innovation SummitIndustry Interrupted: Delivering on the Promise of Change.  

Clear themes could be seen in the content being shared:
  1. Importance of people over technology and process
  2. Impact of social determinants of health 
  3. Rise of artificial intelligence
  4. Entry of non-healthcare companies like Amazon
  5. Increased venture capital activity in digital health space
  6. Sea change disruption impacting the future of healthcare 

This blog post shares select tweets from Health Innovation Summit attendees on the above themes. You can see information from Day One here and check back tomorrow for more insight and opinion from the final Day Three of Oliver Wyman’s 2017 event.

Change and Disruption

Person - Handle

Tweet
Grace Terrell - @gracet22
Today, now, this very moment, is the SLOWEST pace of change you will experience in the rest of your life.

Jacqueline DiChiara - @jacqueline_says
@bmoesta begins today’s executive session at #OWHIC on what #healthcare consumers want. 

“The struggling moment is the seed of innovation.”

Partha Bose - @parthabose
@Helen_Leis asks #OWHIC: 

"are we as close to our customers as @amazon and @Uber are?" 

What needs to happen?

Reena Pande - @reena_pande
@Helen_Leis of @OliverWyman highlights areas for disruption in healthcare: new 'front doors,' no more one size fits all, AI @ scale

Jacqueline DiChiara - @jacqueline_says
@SarahKrevans, CEO of @SutterHealth at #OWHIC says to @SamOnHealth:

“Our unfair advantage is our location where we are surrounded by people looking to change the world.”

stilenius - @stilenius
@Walmart will offer $40 PCP visits #OWHIC, @amazon will distribute scripts via drones, becoming a PBM and use #Alexa for healthcare services

Steve Szaraz - @scs61
Healthcare distribution disruption executive discussion - "you're playing offense or you're playing defense but it's game on"

Ari Tulla - @umbar
Healthcare industry is acknowledging that the disruption will come outside. Think Amazon, Google and the next big thing in garage.

Partha Bose - @parthabose
In Japan, for a token fee, postmen check on the elderly and let family know how they are doing

Grace Terrell - @gracet22
Nigel Morris: disruption is coming to health care— from the outside— think consumer not your process—think open think transparency

Jacqueline DiChiara - @jacqueline_says
Overheard at #OWHIC from @WIRED’s co-founder: 

“Healthcare is highly resistant to disruption. The transformation has to come from within.”

Jacqueline DiChiara - @jacqueline_says
Says Helen Leis of @OliverWyman at #OWHIC: 

“Incumbents will have to learn how to shift mental paradigms and play by new rules.”

Jacqueline DiChiara - @jacqueline_says
Says Jo Ann Jenkins, CEO of @AARP, at #OWHIC: 

“We need to move from physical and mental diminishment to physical and mental #health.”

Jacqueline DiChiara - @jacqueline_says
Says Nigel Morris at #OWHIC: 

“We need banking, but we don’t need banks. We need healthcare, but not in the way it’s been delivered.”


Data and Artificial Intelligence

Person - Handle

Tweet
Oliver Wyman Health - @owhealtheditor
#Data will inevitably impact #healthcare. How does that make you feel? (Concerned of Excited?) https://t.co/LrRUWm4Bcz 

Tom Spann - @tomspann
@Helen_Leis - Other industries have taught us that “consumers will prefer AI-driven personalization”

Reena Pande - @reena_pande
@Helen_Leis - Ask yourself: Are my current assets relevant?

Partha Bose - @parthabose
@SamOnHealth "who will be the primary care physician" in the world of AI, platforms and Big Data?

Jacqueline DiChiara - @jacqueline_says
@skymindio’s CEO at #OWHIC: 

“How do you teach an algorithm to do something better than you? You create an algorithm that learns.”

Jacqueline DiChiara - @jacqueline_says
“Align your data with your outcomes and #AI can do something for you.” 

@skymindio’s CEO at #OWHIC.

Jacqueline DiChiara - @jacqueline_says
CEO of @skymindio at #OWHIC:

“We’re moving from business intelligence to artificial intelligence.”

GuideWell - @_guidewell
“Don't outsource analytics: have your own expertise to leverage #bigdata” - @helen_leis

Jacqueline DiChiara - @jacqueline_says
Says @SamOnHealth of @OliverWyman at #OWHIC: 

“We’re talking a lot about #AI because that’s where the money is.” ”But there’s a difference between taking price out and taking cost out.”


The Future of Healthcare

Person - Handle

Tweet
Alison Trinidad - @alisontrinidad
Customers of the future: in an on-demand life, “right now” is already late. https://t.co/0bG1M1gMqE 

Alison Trinidad - @alisontrinidad
Customers of the future: information overload, tracking others and being tracked.

Steve Szaraz - @scs61
If you're turning 65 this year you've got a one in three chances of turning 100

Grace Terrell - @gracet22
Sam Glick: who will be the PCP of an increasingly mobile population? It will be a technology enabled high touch care high care model


General Comments

Person - Handle

Tweet
Reena Pande - @reena_pande
@SamOnHealth kicking things off at #OWHIC: 

"The ideas are great. But the system is broken. Can we trust one another and make things better?"

Tom Spann - @tomspann
@tgoetz : “Health plans can’t reach their members” 

@VentureValkyrie : “just pay their claims wrong”

Yep. @Accolade can reach them.

Sam Glick - @samonhealth
@TonyW of @Color: Don’t confuse cost savings with cost prevention. https://t.co/lwBB9GYPjO 

Mason Moore - @masonwmoore
“No more one size fits all in health care.” @Helen_Leis

Dave Chase - @chasedave
+1 @iorahealth is 80+; Health plans have lowest NPS of any industry (avg 5); Cleveland Clinic highest of established health systems (51)

Nina Kjellson - @nkjellson
In healthcare, NPS is new EPS. Amazon’s is 69.

Esteban López, MD - @drestebanlopez
Comment by Charles Boorady of HealthCatalystCapital: 

“I went to the #urgentcare for a cut on my finger and got upsold a tetanus shot”

Oliver Wyman - @oliverwyman
Dr. Krishna Yeshwant @gvteam: 

"We each approach healthcare from different silos. Not many approach it from multiple backgrounds."

Alignment Healthcare - @alignmenthealth
Is it possible to find harmony between high touch and high reach #healthcare models? Let’s discuss!

Reena Pande - @reena_pande
It doesn't matter how much you practice. It matters how you practice. Be thoughtful. @SamOnHealth

Reena Pande - @reena_pande
Nigel Harris from @QEDInvestors at #OWHIC: 

'We need healthcare. We just don't need it in the way it's being delivered today.'


People

Person - Handle

Tweet
Grace Terrell - @gracet22
The real uncertainty isn’t the technology it is the human being.

Partha Bose - @parthabose
Think consumers. Don't focus on your process, technology. @QEDInvestor Nigel Morris advice from #FinancialServices for #healthcare

Alison Trinidad - @alisontrinidad
95% of people can be identified on just 4 locations they’ve visited. Customers of the future live a transparent existence.

Mason Moore - @masonwmoore
“90% of people 65+ want to age in place.” - Jo Ann Jenkins

Brandon Ballinger - @bballinger
80% of people over the age of 65 have a mobile device now. Important to discard outdated stereotypes about the elderly and health.

Jacqueline DiChiara - @jacqueline_says
@SamOnHealth at #OWHIC: The combination of infrastructure & humanity is at the core of the conundrum we’ve run into in #healthcare.

Jacqueline DiChiara - @jacqueline_says
Says @AARP’s CEO at #OWHIC: 

“We have a personal responsibility to start taking care of ourselves at a younger age.”

Reena Pande - @reena_pande
@SamOnHealth wisely asks:

"Why in healthcare 'the sequence of human judgments fundamentally impacts the outcome?"

Partha Bose - @parthabose
@JoAnn_Jenkins @AARP says only 25% of those with hearing issues do something about it

Jacqueline DiChiara - @jacqueline_says
@SarahKrevans, CEO of @SutterHealth at #OWHIC: 

“There’s not enough discussion about whether the 18-year-old wants a different care model than the 80-year-old.”

stilenius - @stilenius
“At the end of the day, healthcare is a behavior business” from Jared at Google Verily

Esteban López, MD - @drestebanlopez
10,000 people/day turning 65! By 2060 25% of US pop >65. 1/3 folks turning 65 today will get to age 100 yrs! @JoAnn_Jenkins 

GuideWell - @_guidewell
Ambient #healthcare. Millennials =change agents. People as "pilots" of their own health. Catch our #OWHIC #InsightsLounge w/ @sklasko

Ivor Horn - @drivorhorn
Digital solutions are not just for millennials. @AARP

Jay Gerhart - @jaygerhart
Understanding consumer’s Job to be Done accelerates your journey away from one size fits all. @bmoesta


Social Determinants of Health

Person - Handle

Tweet
Reena Pande - @reena_pande
@humananews's Busy Burr: 

"Factors outside our current healthcare system (e.g. social determinants) have a major impact on health"

Partha Bose - @parthabose
@VentureValkyrie: "Doctors when they meet patients don't ask 'do you make enough to be able to eat?'"
  
Reena Pande - @reena_pande
60% of impact on health outcomes from social, environmental, behavioral factors. Indeed.


Venture Capital

Partha Bose - @parthabose
@kyeshwant : in healthcare now not about finding the Instagram or Uber but about the next Cisco

Jacqueline DiChiara - @jacqueline_says
Krishna Yeshwant at #OWHIC:

“Companies are trying to be the Instagram or Uber of #healthcare. We’re still trying to get the basics down.”

GuideWell - @_guidewell
Not terrified by @amazon? You should be - @Helen_Leis @OliverWyman on the disruption to #health industry incumbents.

GuideWell - @_guidewell
Will @amazon be the new front door to #healthcare? @Helen_Leis @OliverWyman provides evidence at #OWHIC.

Oliver Wyman - @oliverwyman
Where does the #healthcare industry go from here? What's your take?

Oliver Wyman - @oliverwyman
#OWHIC speaker @VentureValkyrie of @GE_Ventures shared her VC predictions earlier this year. Read them here: https://t.co/lk3OyxJeOE  

AHIP - @ahipcoverage
Don’t miss the full recap of our CEO Marilyn Tavenner’s remarks https://t.co/0iiEmkpuDr



For more information on healthcare information technology and related topics, consider following me on Twitter where I post as @ShimCode. And also look at @HITConfGuy where I share information about Healthcare conferences and events.

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