Monday, August 24, 2015

Today's #HealthCareChat - Using CRM Platforms in Healthcare


Today’s #HealthCareChat hosted by @EricDemers and @nextwaveconnect covered the topic of using Customer Relationship Management (CRM) tools and processes in the healthcare space. Here’s a semi-formatted transcript of the chat – courtesy of @Symplur.


Welcome!

@nextwaveconnect - Hi everyone! Let's give a warm welcome to @EricDemers We'll be discussing the many aspects of #CRM in healthcare

Topic #1: How can healthcare providers use a mix of digital tools for innovative care delivery and patient communications?

@drkdhoffman - Need to be where the people are...#mobile & #smartphones, I think

@awareseniorcare - Innovative tech coming out more and more every day. So many possibilities with mobile as far as patient data and care.

@awareseniorcare - Some apps coordinate care and manage caregiving schedules; only issue is working out the privacy concerns.

@rtoleti - People are addicted to their #smartphones. We have to meet them there

@ericdemers - Actively engaging providers and patients through mobile devices can improve the patient experience.

@carey_smith - All relevant info, such as patient encounters, care team notes, clinical results, etc, can be accessed in one location.

@visionwaremdm - Agree w/.@rtoleti 2 meet them where they are. ppl are also addicted to TV, healthcare needs to get into their living rooms!

@awareseniorcare - @Carey_Smith Possibility for true interoperability if managed/coordinated correctly.

@carey_smith - Agreed @rtoleti. Personalized communications when and where patients are.

@thenerdynurse - @AwareSeniorCare the apps need to be HIPAA compliant to work with patient data. Plain and simple. No HIPAA complaince no go

@steven_paul - <3 the idea of #PateintEducation between appointments. This is a big help for new parents and those with young children.

Topic #2: What is a #CRM and how can it help break down silos and integrate information?

@ericdemers - CRM integrates all your organization's data sources to create a single, holistic view of each patient.

@ericdemers - CRM and EHR functionality are merging with the potential for greatly enhanced customer service.

@visionwaremdm - #CRM = relationships. Know your customers, their relationships, likes, dislikes. oddly enough it's like dating

@awareseniorcare - @TheNerdyNurse There's always a "Wild West" side that needs to be tamed, for sure. Just because you doesn't mean you should

@thenerdynurse - CRMs could smash through the walls if all (that need to) have access. Often only certain people get these cool tools :(

@visionwaremdm - .@ericdemers absolutely big caveat is accuracy though. #CRM's lifeline = data accuracy. https://t.co/vR8VgYX3Se

@steven_paul - #CRM bring fast and effective organization to Patient management. Sorry manilla folders....I'm seeing someone else.

Topic #3: Have you considered using a #CRM to manage your patient population? What signs indicate this should be considered?

@ericdemers - Pop health requires effective engagement and ongoing, persistent collaboration with people at the individual level.

@carey_smith - CRM allows patients & providers to share info that will allow them to stay ahead of medical problems.

@carey_smith - Multi-channel support via email, chat, and web allow for real-time access to personalized care.

@awareseniorcare - Haven't seriously considered, but seniors see a lot of different physicians/specialists/etc. Could be more efficient.

@awareseniorcare - (cont) But again, that's assuming security/privacy aren't compromised.

@thenerdynurse - CRMS help to balance the the medical care with who the patient is and what the patient needs.

@ericdemers - If you organization has trouble keeping track of patient/provider interactions, CRM may be the solution.

@carey_smith - Key: Sending the RIGHT personal message to the RIGHT device at the RIGHT time.

@rtoleti - @drkdhoffman CRM and EHR co-relationship, yes!

@drkdhoffman - @Carey_Smith This doesn't have to be just email Can be SMS on mobile...

@verbalcare - #CRMs could help everyone be on the same page and optimize the care process. Faster, more accurate, etc.

@drkdhoffman - 98% of people open their text messages within 3 minutes. How does that compare to other mediums?

@steven_paul - It's 2015. I think we all deserve better then this. http://t.co/u9iGb89npU

@jimmie_vanagon - @Carey_Smith @Nextwaveconnect T3 I'm a huge proponent of CRM has been much better than I realized 4 improved nursing/pt care

@verbalcare - #CRMs should be patient centric though.

Topic #4: Could a #CRM help you understand your patients better and give you a competitive advantage in the healthcare market?

@ericdemers - 71% of millennials want their DR to provide a mobile app to manage preventative care, health records, and appointments.

@ericdemers - Providers need new ways to connect with patients and deliver info in a cost effective, easy to access & simple manner.

@ericdemers - Satisfied customers come back, provide referrals, learn the customer role, accept advice and adopt new offerings.

@rtoleti - as long as #CRM influences #patient #engagement rates

@visionwaremdm - of course, but can't be #CRM in a vacuum. it's needs functionality that governs, builds relationships, ensures accuracy

@kellypedinp - Agree, scheduling appts & call backs is antiquated https://t.co/TYbgB0XhVq

@drkdhoffman - And Does the CRM integrate with #EHR?

@carey_smith - CRM enables information sharing and communication that go far beyond what’s available through other patient portals.

@rtoleti - Many challenges with #patientportals. It’s crickets in there. https://t.co/oMewQWDSzh

Topic #5: Is it possible to make patient care more personalized and increase profit?

@awareseniorcare - With social media growing, more than ever. If PT feels invested/trusts your methods, they become advocates for you.

@ericdemers - Healthcare orgs need to leverage data to provide better care, develop new lines of business and find efficiency.

@ericdemers - Case study: MissionPoint Drives Patient Satisfaction and Health, Decreases Costs http://t.co/gyZ7sXNLUT

@carey_smith - Case study: MissionPoint Drives Patient Satisfaction and Health, Decreases Costs http://t.co/apAD6KiAE6

@drkdhoffman - Need to have the CRM integrate with EHR to help increase #patientengagement & help #providers

@awareseniorcare - (cont) SoMe provides avenue of real-time feedback in patient care; need to leverage to make care better, personalized.

@ericdemers - Providers need to enhance patient care and grow revenue, while also improving cost, risk management, and outcomes.

@carey_smith - Info is often transferred from one record to another via paper records that are scanned or transcribed in other forms.

@verbalcare - Patients need to regain control over their care and their #data, and that will help satisfaction and profit grow.

@awareseniorcare - @Carey_Smith Records need to be more fluid and easily accessible; cut down on time/cost. Antiquated system.

@carey_smith - There are often different EHR systems used for home care, physician’s offices, emergency medicine, and acute care.

@drkdhoffman - Reading abt #CareNotify use it to engage #patients & help #providers as well as meeting MU2 requriements

@rtoleti - If #providers too busy to manage a #CRM, Who is going to do it?

@healthdig - @Nextwaveconnect a5: through the advent of apps and real time communications, absolutely! @DGBDerm

@steven_paul - @drkdhoffman To get #MU where is needs to be you'll have to go where the patients are. #SocialMedia

Topic #6: What data and information does a #CRM provide that isn't already accessible in an EHR?

@ericdemers - Communication w/ patients before and after their encounters with the system are paramount in a value-based system.

@ericdemers - Automated alerts remind providesr to contact their members based on new data, or the absence of data (glucose reading).

@awareseniorcare - Patient much more involved in the CRM process; EHR mostly under the direction of HCP/DRs/etc.

@ericdemers - A CRM can integrate multiple sources of information across the organization and report it in a single pane.

@jimmie_vanagon - @VisionWareMDM @drkdhoffman yes the CRM should funnel N2 nurse wkstn2integrate EHR/e-faxes/sec messgs/portal/tele/schedule

@ericdemers - CRM has more storage and scalability, adding flexibility and increased access to doctors and other providers.

@visionwaremdm - is #CRM enough on it's own? Gartner suggests 40% of #CRM customers will demand #MDM capabilities by 2018.

@steven_paul - @drkdhoffman Social networks and smartphones are the in. The obstacle is the stickiness. #healthcare needs a Candy Crush.

@ericdemers - CRM can transform the data into useable and actionable information.

@drkdhoffman - Question: Are #providers too busy to manage a #CRM? Who is going to do it?

@rtoleti - @Steven_Paul Smartphones are a great option. 98% of people open text messages within 3 minutes.

@jimmie_vanagon - @drkdhoffman @Carey_Smith IMHO functional "interoperability" will B the primary role of the CRM & not the EHR

Topic #7: Can a #CRM help empower patients to become more involved with their care?

@jimmie_vanagon - @drkdhoffman @Carey_Smith because the doc has to "interoperable" first & foremost with each & every patient

@ericdemers - CRM enables consumers to be more involved in their health journey & to take responsibility for their own health.

@drkdhoffman - Another question with that: How does a #CRM influence #patient #engagement rates?

@carey_smith - Understanding each patient as an individual is how healthcare providers can provide information that is unique to them.

@ericdemers - A significant part of self-care and prevention is education. It must be personalized not generic. CRM can help.

@awareseniorcare - Yes. It provides a way for PT to directly interact with care team, share info relevant to their treatment.

@drkdhoffman - Absolutely! #Personalization makes it #relevant...important!

@rtoleti - @Nextwaveconnect: Yes, as long as the CRM meets them where they are

@jimmie_vanagon - @drkdhoffman I have 815 patients on a portal & most would much rather secure message a simple Rx/?/appt than call, very+infl

@verbalcare - Also allows care team to deliver more personalized care, which improves the overall quality of care. https://t.co/DTbO412O2D

@carey_smith - Once fully implemented, the CRM will provide efficiencies @drkdhoffman. Save time and money.

Topic #8: How do you manage quality-based outcomes and allow patients to own their health care relationships?

@ericdemers - CRM offers members a way to interact directly with their care team & access info their providers have made available.

@ericdemers - With bidirectional messaging and data flow, CRM enables information sharing and communication.

@carey_smith - CRM allows for 1:1 interaction, personalized car plans and info sharing, etc @drkdhoffman.

@ericdemers - Patient-centric care requires continuous engagement before, during & after care

@carey_smith - Employees and patient facing apps are easily built and managed within the CRM.

@jimmie_vanagon - @Steven_Paul @drkdhoffman IMHO the nurse in OP internist office has2Bthe1to manage the portal&get things done quickly&well

@drkdhoffman - @ericdemers Over communicating can be a work flow grind.

Topic #9: How can choosing the right tech solution allow for ongoing evolution to address other needs within the organization?

@visionwaremdm - still unclear how #CRM alone will impact duplicate & discrepancies - #governance and "dirty data" are rampant in #HealthIT.

@ericdemers - CRM is not just about technology - it's about people and process supported by technology.

@carey_smith - A fully implemented CRM strategy can boost efficiencies, lower costs, and grow market share.

@ericdemers - CRM's, such as @Salesforce, offer a scalable solution for healthcare organizations.

@jimmie_vanagon - @Steven_Paul @drkdhoffman if portal mnged by2many employess things will fall thru cracks also the beauty of CRM inboxes mnged

@awareseniorcare - It's all about getting the PT the right quality of care; tech could possibly cut down on time/cost/labor.

@rtoleti - #CareNotify is being used to engage patients on mobile and help providers meet #MU2.

@ericdemers - Organizations need better communication, not just more ways to communicate. Remove the waste

@drkdhoffman - #CareNarrative makes it simpler to connect & collaborate with other providers also #CRM compatible http://t.co/I9dLsWExFf

Topic #10: How is data security and privacy handled with a #CRM?

@nextwaveconnect - Key is to work w/ a healthcare-specific partner when choosing & implementing CRM. Can address workflow, legacy systems. etc.

@carey_smith - .@Salesforce delivers scale, security, compliance and social in healthcare.

@ericdemers - @Salesforce Shield is geared toward companies with compliance, governance, and regulatory requirements.

@ericdemers - Interesting production=>#CareNotify pushes discharge instructions med lists to patients thru #smartphones

@drkdhoffman - Multiple users need to have different security roles based on what they are using the CRM for.

@ericdemers - The healthcare industry demands high security and privacy to safeguard sensitive, insightful customer data.

That’s All Folks!

@ericdemers - Thank you @EricDemers for partnering with us and providing your insight in today's #HealthcareChat. Any closing thoughts?

Don't Miss This!

@nextwaveconnect - Educational #CRM chatter today in the #healthcareChat. Big thank you to @ericdemers and @accreon for providing such a detailed dive.

@steven_paul - Looking for more #CRM answers? Join a Webinar w/ @EricDemers & @salesforce on 9/1 @1pm ET http://t.co/3ejZoh1NVu #healthcarechat

Thursday, August 20, 2015

Did you miss yesterday's #HealthITChicks tweetchat? Here's a formatted transcript


The #HealthITChicks tweetchat always produces some good insight into a wide variety of healthcare information technology and related topics. Yesterday's chat hosted by Dr. Geeta Nayyar (@gnayyar) was no exception.  For those who may not have participated - and for those who did participate and would like a recap - I have culled out select tweets and arranged them by topic.

Let’s Get this Chat Started!

@gnayyar - Welcome to the chat! Let’s take a few minutes to introduce ourselves.

@gnayyar - I’m Dr. Geeta Nayyar, Chief Healthcare and Innovation Officer, @TopLineMD, and Huff Post Blogger.

@gnayyar - I also serve as Ass. Clinical Prof. of Medicine, Dept. of Rheumatology FIU & GW

@cmaer - By the way - in case we get any cross-pollination in competing chats today - #HITChicks meet #hcsmca - #hcsmca meet #HITChicks

T1: What New Apps Are On Your Radar?

@gnayyar - “Uber for healthcare” seems to be all the rage. What new apps are on your radar?

@virtualdbgal - Definite app that I'm liking is @carezone for linking caregivers and patients. https://t.co/5eEOSKn0Sy

@erinewold - Any app that will allow patients to own their data and interaction with their hc provider! #Telemedicine https://t.co/XiJ39Ic0rZ

@nxtstop1 - T1 For MT @gnayyar: “Uber for healthcare” seems to be all the rage. What new apps are on your radar? ”

@mmaxwellstroud - Oh dear. I am so tired of "Uber for X"...

@daniellebyron - Skywriter MD service just came across my inbox. Interesting combo of high tech and old fashioned medical transcribers

@drstclaire - A1: #mHealth apps that integrate into the industry will be the most transformational. @CocoonCam looks promising :)

@jenndennard - SanFran-based @circlemd and their app seems interesting - house calls with full-time MDs (and they travel to appts via Uber!)

@btrfly12 - I've been working with @intakeme - product launch coming this fall.

@katmcdavitt - uber-style healthcare apps will gain momentum @chrissyfarr summed up the hc switching economy last week http://t.co/ZqzsOpRGbQ

@pattyldickerson - A1: I'm watching Yelp now that it includes hospital, post-acute data

@greg_meyer93 - Personal fav is still #iBlueButton. And hats off to @BettinaExperton for her mention in Forbes this week! http://t.co/63dGBTYWe9

@sarahbennight - #1 struggling to find something that really works for me. The apps are very manual for now. Using Mango to remind me of my meds

@mmaxwellstroud - #carecoordination going to be big with the introduction of bundled payments...the question is who will get it right

@ehrandhit - What will it take for doctors to be excited about Uber style healthcare apps? Could it fill in cancelled appointments?

@erinewold - T1: I would app where I can take pictures on my phone of wound/injury & auto upload to my patient portal for my physician to see

@ebacon - I’m a rare Uber naysayer. How on earth can we guarantee safety & quality in *healthcare* from a peer/sharing economy perspective?

@mmaxwellstroud - One option we have been working on for #Carecoordination is @PinpointCare

@healthcora - @ehrandhit If it empowers providers, promotes efficiency, aligns with incentives... doctors will get on-board

@dkasim - @ehrandhit something needs to make it easier for #patients to make appts without long phone times

@healthcora - @techguy Drop-off for #wearables and #patientengagement feels high to me; are we using the right psychology?

@gnayyar - How do you engage beyond apps and patient portals?

@mmaxwellstroud - I worry that with the focus on interop and HIEs and #BigData that we forget that some users are still working on accurate data

@ebacon - The only meaningful “engagement” is to ignite intrinsic motivators. D. Pink says that’s autonomy - mastery - meaning.

@pattyldickerson - I still use the standard day of week pill box to help me keep track @techguy @sarahbennight

@janicemccallum - Will most apps be acquired or die? Accenture thinks so. See Zombie Startups report: https://t.co/iiGUIqhG7J

@nxtstop1 - Nursing Homes, Next:rate #telemedicine services @Yelp MT @PattyLDickerson: A1:watch Yelp now>includes hospital, postacute data ”

@ehrandhit - Is that naysaying or being realistic? In healthcare we need more vetting than they do w/ drivers. http://t.co/TJz1NMduYm

@emaginekrystal - T1: THe IDdx app looks interesting. It helps diagnose difficult infectious diseases in patients.

@ebacon - Until all co’s truly support what UX means in practice (research, design, validation) then dhealth's UX will be THE issue

@techguy - I like the pill bottle that knows when you took the pill, but that's expensive and still not seamless. https://t.co/FGuAaF3tcH

@mmaxwellstroud - Engaging patients is not about software. It's about relationships, and communication

@jmcelio - .@gnayyar #UX is definitely an issue; what's intuitive to a millennial may not be intuitive to a senior

@techguy - The challenge was that it wasn't providing ongoing value to my wife. So, she stopped. True for many apps https://t.co/f6uBbbFfDM

@cnluken - @healthcora I recently signedUp 4 @patientslikeme! Been SUPER excited 2 start using it, just havent found the time yet

@healthcora - @DanielleByron @JennDennard @gnayyar Yes! Apps aren't just for patients but their advocates & medical reps

@mmaxwellstroud - When a software solution works correctly, it is part of the background, and the provider/patient relationship is in focus

@lynnthinksbig - @JennDennard @gnayyar Definitely see UX as a huge component of participation with all groups but especially seniors

@ehrandhit - I think we need to solve interoperability for the peer healthcare economy to happen. http://t.co/34ESGCsq1l

@healthcora - @katmcdavitt @gnayyar Uber knows about all of my rides in any city; my Dr. doesn't always know I went to the ER in the same city

@jmcelio - If patient portal is app-based, makes info & HCP access that much more portable and efficient https://t.co/dkj4CWBb5V

@ehrandhit - Online banking wasn't a criteria either forever, but then it became a defacto standard. http://t.co/auEdY9vVzn

@cdntcs_atlanta - @gnayyar But many people don't always know what choices they're deciding between. Tools to promote transparency are needed too.

@jmcelio - .@healthcora @gnayyar - @startweaving is a great app for professional matchmaking - it led me to my new job!

@jenndennard - @jslentzclifton Yep, the name of the husband/wife-led text-based app for mental health issues escapes me. Big room for potential!

@gnayyar - My FitBit is always with me. https://t.co/tew7lAoXuO

T2: How do you see different generations (millennials, seniors, etc.) embracing digital health? Is #UX an issue?

@gnayyar - Next topic, shall we? How do you see different generations(millennials, seniors, etc.) embracing digital health? Is #UX an issue?

@healthcora - @gnayyar I've noticed how freely millenials give their data. Big opportunities in #healthdata & #bigdata, less focus on #privacy

@drstclaire - .@gnayyar @XeroxHealthcare #EHR survey revealed boomers like digital for logistics, while millennials enjoy convenience, access

@greg_meyer93 - T2: Absolutely. I still hate Instagram vs Facebook. UX still kills me. Call me gramps. #HITChicks.

@daniellebyron - @gnayyar Seniors are tech savy - just avoid that tiny font #UX

@consanomolly - T2: I think it's a different learning curve for each generation -- more education necessary if you haven't always "known" tech

@drstclaire - More information on generational differences here! https://t.co/ti55DVwJXk

@sarahbennight - T2: My dad is a senior with a chronic degenerative disease. He won't embrance tech at all. He just shows up for doc appts.

@gnayyar - Millennials & technology are changing the way patients & Drs. interact - 71% of millennials would like their Dr. to use an app

@nursenadeen - Topic 2 Millenials will be doc shopping and doing pre-appt. research more than prev. generations did 4 sure @billians

@nxtstop1 - T2 MT @gnayyar: How do you see different generations(millennials, seniors, etc.) embracing digital health? Is #UX an issue? #HITchicks”

@emaginekrystal - T2: My father is pretty well! He is eager to learn the "latest and greatest" w/ technology. But some have a hard time.

@jenndennard - @gnayyar Thought it was interesting, tho that millenials also aren't totally averse to developing in-person relationship with PCP

@pattyldickerson - A2: Convenience for millennials seems to coincide with accessibility... don't need to see doctor face to face.

@erinewold - T2:Younger gen by far embrace digital health. But I think the lack of education all around has done disservice 2 digital health.

@gnayyar - 60% of millennials support the use of telehealth options https://t.co/wkao3BDVpR

@emaginekrystal - T2 Cont: I like to help seniors learn new Digital Health apps. Some like to learn them!

@mightycasey - A2: Desire for relationship w/clinical team comes w/need. IOW, if you're healthy, convenience trumps relationship.

@gnayyar - What about this stats? 71% of millennials would like their Dr. to use an app

@pattyldickerson - Accessibility outside the office is key! MT @gnayyar 60% of millennials support the use of telehealth options

@lesliebrownatl - T2: As a millennial, I like the idea of having healthcare right when I need it, wherever I am. Drs being connected is ideal!

@mightycasey - A2: All it takes is one cancer, or epic-chronic, dx and you're ALL ABOUT relationship w/clinical partners, no matter your age.

@cnluken - @JennDennard @gnayyar I think that as the millennials start getting older, this will change. settle down-buy house-find close PCP

@nxtstop1 - T2 The issue w/ app uptake is developers working in vacuum>WITHOUT end users~The Best VCs complain re not answering pain points

@ebacon - Demographic divides aren’t as important as users' GOALS - shared goals tends to mean shared behaviors, thus feeding proper UX

@nxtstop1 - T2 When developers simply "divining" apps w/out intimately knowing the probs/pain points 2B addressed=recipe for 30 day wonder!

@mightycasey - A2: bottom line, most peeps think healthcare happens "over there" to "sick people," not to them. Another mind-shift.

@jmcelio - Yes, I helped a 6 y.o. address an envelope - he wrote the address on the very top. Makes sense, right? :) https://t.co/0JysgN316v

T3: What have you taken away from the #ilooklikeanengineer / #ilooklikeasurgeon / #ilooklikeaurologist movements?

@gnayyar - Ready for Topic 3? What have you taken away from the #ilooklikeanengineer / #ilooklikeasurgeon #ilooklikeaurologist movements?

@lesliebrownatl - T3: Our appearances are different, but each of our brains is as capable as the next. #ilooklikanengineer

@jmcelio - You're absolutely right, and THAT is a shame! Still rely so much on patient self-report & self-caremgmt https://t.co/dReNzR6fdv

@pattyldickerson - A3: I think these campaigns #Ilooklikeanengineer / #Ilooklikeasurgeion / etc.. are showing that we are making progress.

@healthcora - Loved seeing enthusiasm for careers in the #STEMfem & #HITchicks community; we're happy doing this work @gnayyar https://t.co/K2P6RYKU3W

@drstclaire - A3: I'm proud of the industry's #diversity, but wish we didn't still need to have the conversation. #ILookLikeAnEngineer

@jslentzclifton - T3 Seeing representation of folks like you make it seem more possible to achieve. Digging the msg!

@pattytsheridan - Q3: I love it! Women in STEM! http://t.co/ALt0ghyF9r

@dkasim - I look like my own #caremanager and do the same for my #parents - knew I should have gone to med school ? https://t.co/f8pTLXYzET

@erinewold - A3:these campaigns help break the stereotypes that have been built around each and opens conversation about each

@nursenadeen - T3 I think these movements help women to connect and raise global awareness..don't let up!! @gnayyar @billians

@nxtstop1 - T3 MT @gnayyar: What have you taken away from the #ilooklikeanengineer / #ilooklikeasurgeon #ilooklikeaurologist movements? #HITchicks”

@drstclaire - Many of my colleagues joined in #ILookLikeAnEngineer: http://t.co/1cO1UZBhVM

@pattytsheridan - @jslentzclifton The representation is good but more diversity needed in the messaging and images

@emaginekrystal - T3: Fighting stereotypes in STEM fields is interesting #ilooklikeanengineer. The others I'll admit I have to do more research on.

@mightycasey - A3: One could be forgiven for motion sickness induced by "no women!" "too many women!" headlines re tech industry, IMO.

@gnayyar - Are you tapping other women in healthcare as mentors? Men? Who do you rely on?

@ebacon - T3: Like @drstclaire, I’m pretty depressed that we’re still having this conversation about different yet equal….

@emaginekrystal - T3 Cont: It is sparking great concern for Tech diversity!

@mightycasey - A3: I know PLENTY of women coders, developers, engineers, working their a$es off in many industries. Too busy to tub-thump.

@nxtstop1 - T3 The hashtags for women in various fields/metier ie engineers,surgeons ,all #STEM esp when the minority > marvelous outreach

@mightycasey - A3: Key is to make sure girls are encouraged to play with tool-toys at earliest age they want to. [yay Target, BTW]

@healthcora - @gnayyar Depends on the subject matter. For professional development, I go right to thought leaders & set up coffee chats

@nxtstop1 - T3 The #ILookLikeASurgeon was supported by so many male surgeons> both in positions "above" & " below" in "hierarchy~affirming!

@sarahbennight - I tap into all of the #HITchicks who inspire me every day :) Esp. @ErinEWold @JennDennard @MandiBPro and #HITbros https://t.co/Vr1oTqQiH2

@mightycasey - A3: Anyone else here WAY more interested in hardware store vs. shoe store? << Guilty as charged. ~ Signed, Power Tool Maven

@gnayyar - Great #HITchicks to tap! https://t.co/casewYJlvX

@nxtstop1 - Me too> love it MT @jslentzclifton: T3 Seeing representation of folks like U make it seem more possible to achieve.Dig the msg! #hitchicks”

@jslentzclifton - Been supported by men & women fortunately, but resonates more when another woman props you (me) up for some reason. Shares exp?

@pattyldickerson - I've had to find mentors outside my roles/ organizations. Haven't worked at to many places with structured mentorship programs.

@nxtstop1 - @gnayyar A huge point. Our nation & world is significantly lessened by lack of parity of women...w/parity>A MUCH better world imo

@mightycasey - A3: I pioneered in engineer role in a male-dominated industry (net TV) in early '80s. Show up, stay fierce. That's the ticket.

@drstclaire - T3: The definition of a leader may need to change. Pounding the table & speaking loudly isn't always leadership.

@emranswers - @gnayyar Resume, experience, references speak for themselves----with #HITChicks the entire process requires backup. = more time = $

@nxtstop1 - Prob Never MT @drstclaire: T3: The definition of a leader>change. Pounding the table & speaking loudly isn't always leadership.”

@mightycasey - In re leadership, follow "keep showing up" rule. We may not get in on the 1st try, or even the 20th. Be un-ignorable, present.

T4: How have you seen social media tools evolve alongside digital health? Any favorites?

@gnayyar - Time for topic 4 already: How have you seen social media tools evolve alongside digital health? Any favorites?

@lesliebrownatl - T4: Yelp has started to give hospital ER wait times and experiences/reviews

@nxtstop1 - Plans 2 Rate #Telemedicine Re #EHR connect/antibiotic MT @LeslieBrownATL: T4: @Yelp gives hospital ER wait times & exp/reviews

@pattyldickerson - A4: I like mapmyrun, fitbit, and garmin connect that use social media to connect with your friends/co-workers on fitness goals.

@gnayyar - Parents are more likely to seek medical answers online: 22% use Facebook and 20% use YouTube source: @Mashable

@pattytsheridan - Q4 Social media in digital health doesn't seem 2 include interoperability. Many great apps but not seeing them all work together.

@btrfly12 - T4 Rise of health-related twitter communities! :) @symplur #gyncsm #patientchat

@btrfly12 - T4 There are a ton of Facebook patient communities as well.

@pattytsheridan - Q4. I have lost interest in many of the apps first to market. What is the next great app for health management?

@virtualdbgal - Healthcare org leaders need to hold EHR vendors accountable in providing true interop solutions. https://t.co/enkrEvlFXO

@gnayyar - True! A recent study found 41% of people said social media would affect their choice of a specific Doc https://t.co/9HxpeS5VVh

@pattytsheridan - @VirtualDBGal Are EHR vendors even thinking beyond acute care and physician offices?

@nursenadeen - T4 I like #ChildhoodCancer and what @jhgivingback is doing globally around telehealth http://t.co/M6btPmzrqG @jslentzclifton

@pattyldickerson - Social media integral to the research phase of the decision process, just now includes healthcare decision making @gnayyar

@mightycasey - @jslentzclifton @nxtstop1 @ckraemerPR @gnayyar Inconvenient truth: most industry-side data holders are SELLING deIDed pt data.

@lygeia - Use of social media generally can help bridge gender gaps in healthcare. Women use more than men http://t.co/2sXEh4KCgC

T5: It’s no secret women make majority of family HC decisions. How have you acted as a decision-maker lately?

@gnayyar - Topic 5: It’s no secret women make majority of family HC decisions. How have you acted as a decision-maker lately?

@lesliebrownatl - T5: Quick story: Dr confirmed with husband he was getting fasting labs, his response: "Idk I was just told to be here." :P

@pattyldickerson - A5: Yes, especially for me and husband. Have also become "influencer" for parents healthcare decisions.

@ebacon - A5: I think “woman as CEO of the household” for healthcare is about being primary secretary/scheduler vs. sole decision-maker

@sarahbennight - T5-Helping my mom take care of my dad with Parkinsons. And CMO of my own family. :)

@gnayyar - The good news is that the majority of women, over 65%, fully trust their physician. source: Harvard Business Review

@cnluken - T5: finding a new doc after looking thru apt notes on patient portal. Dont think the DR knew i could C what a mess the notes were #HITchicks

@katmcdavitt - I make all medical decisions for my family of four. It's a little scary sometimes!

@nxtstop1 - T5 After certain age (into adulthood)much less sway re healthcare direction/decisions regarding my family,ppl do what they want

@janicemccallum - T5: Been working w my mom to write down her #EOL wishes for her MOLST form. Not easy, esp given the way options are listed.

@btrfly12 - T5 hubs just sent all info to me re: his new job and picking health plan

@lygeia - T5: I scheduled eye exams 4 my child & husband--& got them fitted out w/glasses

@lesliebrownatl - Yep. Hubs got a yearly enrollment notice in mail. It should have been addressed to me, lol. MT @btrfly12 T5 hubs just sent all

@jslentzclifton - T5 Latest decision as healthcare HOH = pursuit of wellness: we joined the Y. Does that count? lol

Miscellaneous Tweets (Not entirely sure what topic these applied to)

@btrfly12 - When Startups Take on Gender Inequality, Women and Girls Win https://t.co/LmIYZ5gX0F via @pointsoflight

@gnayyar - Those who are engaged as decision-makers in their care tend to be healthier and have better outcomes

@dkasim - #startups need to remember proof of #ROI #scalability to get #payers on board - they are the ones with the $

@gnayyar - Yes! Those who are engaged as decision-makers in their care tend to be healthier and have better outcomes https://t.co/JXqDS5Mop9

@ehrandhit - In fact, why should we be scheduling appointments mostly by phone still anyway? http://t.co/tMuR1XV266

@dkasim - Wish specialists who are notorious for running over schedule would do same! https://t.co/Ojpvew0mFE

@gnayyar - Those who are engaged as decision-makers in their care tend to be healthier and have better outcomes https://t.co/KF9QV14PzT

@openhealthn - That's why our approach is 2 empower MDs Healthcare providers 2 create apps vs technologists! https://t.co/9h6W9B4S8u

@contineohealth - @gnayyar "Startups Vie to Build an Uber for #HealthCare" http://t.co/vEozkVQXPI via @WSJ #mhealth

@gnayyar - Women make most of the family’s HC decisions. Why aren't they leading strategy more at HC companies? https://t.co/vneM5NIoo3

@jenndennard - @MightyCasey You'll enjoy this article: http://t.co/nx3FFJifKF

@ehrandhit - Such a good point. Lesson: You don't have to have all the data to provide value. http://t.co/932kWc2SUm

@greg_meyer93 - Will give props to @ReginaHolliday and the #BlueButton movement. Intertwined? Maybe https://t.co/9azRfDEN56

@ebacon - @gnayyar @drstclaire At our co, lots of women in strategy but excessive reliance on anecdotes & echo chamber means UX suffers

@ckraemerpr - Who knows more about your history- Uber or your MD? Join the #HITchicks tweet chat with @gnayyar

@ehrandhit - Twitter has a community for every chronic disease: http://t.co/w43rswnbYx http://t.co/vB5xShSSUR

@ehrandhit - @Pattytsheridan @drstclaire I believe the next big mobile health innovation will be about packaging of other's innovations.

There’ a Few in Every Crowd!

@mswz - Yikes to the hashtag choice, folks. #HITCHICKS? @gnayyar @TopLineMD

@dkasim - @gnayyar #engagement is a #science and #art that #HIT can enable but not lead

@mightycasey - @JennDennard A-F***ING-MEN, baby. I hate pink. Truth be told, don't love blue much either. GREEN and PURPLE. Now we're talkin' =)

@jenndennard - I can't even keep up with the #HITchicks chat - @gnayyar is doing fab job + so many smart #healthIT peeps chiming in!

@jenndennard - @MMaxwellStroud @LynnThinksBig @MightyCasey So ... any company out there want to sponsor the #HIMSS16 #HITchicks shirts?

@greg_meyer93 - In male terms, we call this guy a genius. :) https://t.co/TeVG3PXRGV

@lynnthinksbig - @MMaxwellStroud @JennDennard @MightyCasey Really digging this t-shirt idea! Must have! We should do it!

@jenndennard - @MMaxwellStroud @LynnThinksBig @MightyCasey I think we officially had 50 last year, plus a few more non-registered

@nursenadeen - Hope #HITchicks can join @JennDennard and @billian in Boston 9/22 with @VecnaInc CEO https://t.co/Co7IQ0fVBB @jslentzclifton @MandiBPro

@jenndennard - Any #HITchicks / #HITbros gonna be in Boston on 9/22? Join me for an event on Health Data Equity http://t.co/78Um2Xughn


That's all folks!!!

@daniellebyron - Thanks everyone - my head is swimming a bit from all the fast & furious conversation.

@pattyldickerson - My mom taught me a lot about what to ask, how to be engaged too! MT @btrfly12 Lucky that my mom is an super engaged patient...

@drstclaire - What great fun in today's #HITchicks chat! Thank you for hosting, @gnayyar @JennDennard

@jenndennard - Thanks @gnayyar for a great #HITchicks chat today!

@toplinemd - Important stats shared from @gnayyar today during the #HITchicks Twitter chat! https://t.co/u7nMuKCIWY

Tuesday, August 18, 2015

Select Tweets from Day 1 of the IHT2 Health IT Summit in Seattle, WA

Photo credit: http://ihealthtran.com/seattle/seattlehome
The 2015 IHT2 Health IT Summit began today in Seattle, WA.  As is often the case, some of the attendees shared some information, insight and ideas via Twitter.  This post contains what I thought were some of the interesting tweets. Special thanks to Paulo Machado (aka @pjmachado) and Andy De (@HITStrategy) for their copious tweets.

Introduction


@iht2 Welcome to Seattle! We're so happy to see you! Share your experience by using the hashtag!
 

@hitstrategy “Why is demand in #healthcare a crisis while demand in any other industry an opportunity”?
 

@hitstrategy The Triple Aim for #Healthcare - an intuitive framework being adopted 4 #populationhealth mgmt! http://t.co/181AL9G2A0
 

@hitstrategy Does HC know #patients as well as #retailers know #customers?! http://t.co/5UnwAtTwZ2
 

@hitstrategy Customers and Patients are drivers of change and empowerment in HC!
 

@pjmachado In US, focus on improving #health is via #medical interventions-need to focus on social issues-food etc

@hitstrategy “Crawl, Walk, Run” with the flexibility to course correct will assure success vs. ‘big bang’!
 

Policy Matters

@pjmachado Public policy needs to be aligned with #health - current policy supports unhealthy lifestyles & status quo #healthcare delivery
 

@pjmachado Public policy is now being influenced by the 
#digitalhealth data that is emerging-will take awhile
 

@pjmachado Full #healthcare data transparency & liquidity is critical & LONG way off for consumers & providers! Need policy & aligned incentives!
 

Analytics & Big Data
 

@hitstrategy “A 360 degree view of the Patient” in the current state is necessary before taking on predictive analytics” 
 

@hitstrategy Clinical Decision Support + Analytics enables 'correction of Care Delivery at the Point of Care', hence critical 2 #pophealth
 

@hitstrategy Is #healthanalytics the #CIO secret sauce 2 drive ROI from their #healthIT investments? http://t.co/5MfSf9Wy0X
 

@hitstrategy 360 view of #Patients & socio economic needs critical but not provided by #EMRs today - more needed 4 #pophealth mgmt
 

@hitstrategy “Data should be freed from silos and pushed out to users; they should not have 2 struggle 2 pull data they need”!
 

@hitstrategy Bringing #bigdata analytics 2 Docs, Nurses & Clinicians at the Point-of-Care (POC) is key to quality outcomes
 

@hitstrategy Segmentation done well, delivers measurable results for #retail & for #populationhealth mgmt! #bigdata http://t.co/5UnwAtTwZ2
 

@pjmachado Amazing shift from data paucity to data abundance in the last decade! Can't improve what you can't measure!
 

@hitstrategy Best Practice:Self Service Analytics at Nursing Unit level drives Quality Outcomes at NY Presbyterian http://t.co/JVAZ7EmkaZ
 

@hitstrategy Best Practice: BI+Analytics key to lowering LOS - check out Piedmont HC case study http://t.co/dJIrmBkyTe
 

@hitstrategy #wearables & #mhealth devices will trigger ‘Data Tsunami’ for HC CIOs! http://t.co/xzPW14xfeV
 

@hitstrategy #HealthcareAnalytics will be a key enabler of #precisionmedicine - nice blogpost http://t.co/snwXlybyIg
 

@hitstrategy Focus on the most critical use cases 4 #HealthAnalytics that will have impact rather than how 2 use #BigData the technology!
 

@hitstrategy #patientdata is the new bonanza 4 credit card hackers-worth 10X more! http://t.co/Jm48Su9vo7
 

@hitstrategy Managing the 4 Vs of #Big Data - Volume, Velocity, Variety and Veracity is easier said than done today in HC! 

@hitstrategy Physician Performance Transparency - ideal for #Patients, but are #Physicians ready 2 be score-carded +benchmarked?!
 

@hitstrategy Is there a ‘Data Analytics Maturity Model’ that is being widely adopted today in HC?
 

@pjmachado Need next gen infrastructure so maintenance cost drop enough to invest in #innovation #digitalhealth https://t.co/EawOPTPGlq
 

@hitstrategy “Data should be freed from silos incl. #EHRs and pushed out to users; they should not have 2 struggle 2 pull data they need”!
 

@hitstrategy ‘Big Data Analytics’ is a voyage not a destination, with pitfalls and milestones on the way!
 

@hitstrategy ‘Big Data Analytics’ is a journey of transformation 4 the persistent and not 4 the faint-at-heart!
 

@hitstrategy Like HC, #BigData Analytics needs to be personalized for the user and deliver relevant and actionable insights!
 

@hitstrategy #Healthcare #BigData #Analytics is all about the #Patient, stupid!
 

@hitstrategy ‘Lack of a single platform with common data definitions+a single version of the truth’ with aligned incentives a huge challenge today!
 

@hitstrategy “Bringing Simplicity to #BigData Analytics is really hard and pays off big if accomplished!” David Delafield, CFO, Providence Health
 

Care Coordination
 

@hitstrategy Empowering doctors, clinicians and nurses at the point of care (POC) to impact outcomes is imperative!
 

@hitstrategy Quality, Safety, Care Coordination, Cost - the 4 Pillars for 'Managing 2 Value’ in HC!
 

@pjmachado Effective #provider referral critical for #carecoordination - @VIIAD
 

Population Health
 

@hitstrategy From Patient to #PopHealth Mgmt is the most significant paradigm shift in HC!
 

@hitstrategy Data and insights need to be actionable, to be valuable for primary care physicians and smaller practices!
 

@hitstrategy #BigData needs 2 be the ‘invisible enabler of #Healthanalytics innovation’ without getting in the way, IMHO!
 

@hitstrategy “The right data in the right format in the right hands at the right time” securely, is the #HealthAnalytics opportunity!
 

@pjmachado Actionable insight at the point of decision is critical for #pophealth https://t.co/JDPehLfU5h
 

@hitstrategy #pophealth mgmt is arguably the biggest cultural shift in HC in this country in decades!
 

@pjmachado #LifeFlow & #healthcare #workflow need to be interwoven for #pophealth to be effective #digitalhealth enables! https://t.co/6muUtJgbIH
 

@hitstrategy “Pop Health Mgmt will evolve from a conversation today to an ‘Outcomes centric Story’ in 5 years!” Are we positioned 2 make it happen?
 

@pjmachado Evidence based precision medicine will enable best practice at individual level
 

@hitstrategy Can #populationhealth mgmt learn from Amazon?! #healthanalytics #bigdata #HealthIT #ACO http://t.co/5UnwAtTwZ2
 

@hitstrategy Clinical Decision Support enables 'correction of Delivery of Care at the Point of Care', hence critical 2 #pophealth
Reimbursement
 

@pjmachado MUST have reimbursement align w/ #health outcomes in order for #pophealth to work this time... https://t.co/YdIaUe67Ea
 

@hitstrategy Banks can teach HC a thing or two about #Interoperability per Advocate HC! #healthIT #pophealth #HITsm http://t.co/nJydaTEuSO
 

@pjmachado #healthcare is for profit industry that is up against consumer goods industry that is not focused on #health https://t.co/6fMl7qasnF
 

@hitstrategy Are Providers + Payers ready to evolve to ‘Payviders’ given the cost and efficiency pressure imposed by #ACOs?
Statististics
 

@hitstrategy #HACs are the third leading cause of Death in the US - 400 K Deaths per Year!
 

@hitstrategy Over two thirds of US seniors want #HealthIT and #mHealth tools 4 Personal Health Mgmt per survey #HITsm #IHT2 http://t.co/t96ZsMLBan
 

@hitstrategy 80% of #HIT budgets today invested for infrastructure + maintenance and only 20% for new tech! Needs 2 be reversed, IMHO!
 

@hitstrategy 50% of all the data in #EHRs is unstructured data that needs 2 be mashed up with structured data 4 meaningful insights!
Personalization
 

@hitstrategy Applying #Genomics and #VisualAnalytics for #PrecisionMedicine - Best Practices at Inova Health http://t.co/TpceyGlD77
 

@pjmachado Personalization is great as long as focused #health outcomes - Heath is not a normal consumer good https://t.co/1FQObC68U3
 

@hitstrategy Agree, given the disparity of our genomic profiles as individuals, personalization in HC is far more critical! https://t.co/coW85vzyjP
 

@hitstrategy #PatientPortals, #telehealth & #mhealth solutions of choice 4 personal health mgmt 4 Seniors http://t.co/iKs6oZAEXq
 

@pjmachado Less than half the crowd has a consumer engagement program in place...
 

Miscellaneous Reference
 

@hitstrategy HBR article on simplifying your analytics strategy with self-service analytics - good reading! #HCAnalytics http://t.co/T7B1q1YWoq
 

@hitstrategy Check out the 2015 #GartnerMQ to make the right #healthanalytics choice! http://t.co/OiZafi5G3U
 

@hitstrategy Report: ACOs Continue to Grow, Now Serve 16% of 
U.S. Population #ACO #populationhealth #healthIT http://t.co/2xfG7wvkgD
 

@hitstrategy Why #patientengagement may just save your life. http://t.co/IbBuYvtIPZ
 

@hitstrategy HBR article on simplifying your analytics strategy with self-service analytics - good reading! http://t.co/T7B1q1HlwS
 

#SevenIdeasInSevenMinutes
 

@hitstrategy Automated Quality Monitoring, Notification and Exception Management - Innovation Idea #1
 

@hitstrategy Real-time Physician Referral Monitoring and Analytics - #Innovation idea at IHT2
 

@hitmanzac @MDInsiderCEO Idea #1: Patient Monitoring & Notification #IHT2 #SevenIdeasInSevenMinutes
 

@hitmanzac @MDInsiderCEO Idea #2: Consumer & Provider Search #IHT2 #SevenIdeasInSevenMinutes
 

@hitmanzac @MDInsiderCEO Idea #3: Online Appointment Scheduling #IHT2 #SevenIdeasInSevenMinutes
 

@hitmanzac @MDInsiderCEO Idea #4: Real-time Physician Referral Monitoring #IHT2 #SevenIdeasInSevenMinutes
 

@hitmanzac @MDInsiderCEO Idea #5: The Big Data Enabled ACO #IHT2 #SevenIdeasInSevenMinutes
 

@hitmanzac @MDInsiderCEO Idea #6: Physician Performance Transparency #IHT2 #SevenIdeasInSevenMinutes
 

@hitmanzac @MDInsiderCEO Idea #7: Consumer Oriented Data Visualization #SexAppeal (?) #IHT2 #SevenIdeasInSevenMinutes
 

Cambia Health Solutions
 

@hitstrategy Only 7% of Hospitals rated 5 star for customer service by Modern Healthcare - CEO of Cambia Health Solns
 

@hitstrategy Humanity needs to be a cornerstone of Innovation in HC- not happening at the current time! CEO, Cambia Health
 

@pjmachado @Cambia total #health solution approach-partner w/best of breed solutions that consumer chooses #digitalhealth
 

@pjmachado Ganz @Cambia 8 C's - #healthcare transformation is all about knowing and living our stories... #iht2 #pophealth http://t.co/qlmz8Ih5EQ
 

@stephwettstein Speaking now on healthcare innovation based on humanity at #iHT2 is @Cambia President and CEO Mark Ganz http://t.co/OyDwUfxFf5
 

@pjmachado Ganz comparing Comcast customer experience model to #healthcare -tell consumers what they can have & do..
 

@GG HC needs to offer a ‘Personalized HC Experience’ like Nordstrom, Starbucks and Apple!”- CEO, Cambia Health

An IT Guy's Take on Why Your Social Media Efforts are Not Paying Off

Over the years I’ve had many opportunities to see the social media presence of small and large companies evolve over time. Whether right off the bat or slowly over time, some companies really get the basics and have developed what appears to be a meaningful presence. Other companies, not so much.

The following are some quick, off the cuff reasons and ideas as to why I think some company’s social media presence on Twitter is not all it could be.

No Hashtag or Wrong Hashtag

They don’t use hashtags or they use less than optimal tags. There are plenty of tools to help you determine a good hashtag to use. Here’s an article on How to Find the Best Twitter Hashtags

Tweet is Too Long

Tweets are often times too long and the length makes it a hassle or impossible to RT. Suggest keeping your tweet to no more than 110-120 characters long at the most. A person shouldn’t have to play with your tweet and perform major editing to get it to fit the 140 character limit.

Little Interaction

The team rarely responds to those who RT or tweet at their account. Even a “Thanks for the RT” or “Thanks for sharing/commenting” can help promote the brand.

No Participation in Tweetchats

I don’t see any participation in tweetchats. There are lots of chats that could be used to promote just about any brand.

Not Leveraging Influencers

I don’t see much – or any - content from influencers being shared. And I don’t see any influencers sharing or referencing their content.


No Pictures or Graphics

It’s been proven over and over that tweets with an image get more attention and RT’s than those without an image. There are plenty of sites that offer free and low-cost images. Suggest using them.
 

Lack of Useful Content

They don’t often share content that can actually help people – I think the “How to” and “Top 10 things” type tweets are good and I don’t often see these types of content emitting from many accounts. Companies should be developing and sharing content about their industry, helping others understand key issues and topics a person in their industry needs to be aware of, etc.

One Size Does NOT Fit All

I don’t think they differentiate the content for different end users. A customer or prospect is way different than a Thought Leader which is different than an Employer HR Person which is different than a Vendor or possible business partner. 


For more information and ideas about health care information technology, business processes and social media, consider following me on Twitter where I post as @ShimCode

Monday, August 17, 2015

List of "How-to's" Collected Over the Years (Items 101-200)

Last week I posted Part 1 of this 2 part post of "How-to" articles. I culled all of these articles from tweets I made since I started with Twitter in 2008. 

101. How To Keep The Time-Wasters From Taking Over Your Life (1- Step Guide) http://t.co/mNxc6eF3t5
 

102. How to Leave Your Ego at the Door http://t.co/SQm4AeWsca
 

103. How to Leverage Increased Data Granularity in #ICD10 http://t.co/UMrMaAu
 

104. How to Limber Up B4 Golfing. http://bit.ly/9GXX8e
 

105. How to make an impact: It’s about channeling, packaging, and delivering your talent for others to consume it. http://t.co/o6SVtB99wz
 

106. How to Make Team Meetings Less Painful Than a Root Canal http://t.co/gJ0Q55chLR
 

107. How to make the transition from IT to HIT http://ow.ly/57FUM
 

108. How To Make Work Matter - 5 Tips http://t.co/dQzurgLFzN
 

109. How to Make Your Culture Work with #Agile, Kanban & Software Craftsmanship (Lots of good reference material too) http://t.co/Uo93dqufHZ
 

110. How to Make Your Medical Records Safer - ABC News http://t.co/jUHUZGLXJA
 

111. How to Make Your Wishes for End-of-Life Care Clear http://t.co/vF9oXcFrOm
 

112. How to Manage Conflict in Virtual Teams -conflict avoidance is a corrosive attribute of many company cultures http://t.co/E5iXtkGZ
 

113. How to manage forced layoffs of good employees http://bit.ly/9W2DJT
 

114. How to manage healthcare social media risk http://t.co/C7rLO2Cs
 

115. How to manage the Internet of (Your) Things, and those of your patients http://t.co/ZjxKibBdDA
 

116. How to Master a New Skill http://t.co/HexUUjz5
 

117. How to Measure the Cost of #DataQuality Problems http://t.co/DDQ2vGijzu
 

118. How to measure the value of health IT | Healthcare IT News http://t.co/4GHZnZlvLy
 

119. How to meet interesting people http://bit.ly/5oNQi
 

120. How to Monetize Your Social Media via Social Hubs http://t.co/5IPtJjDfut
 

121. How to navigate growing number of health-related apps & meet patient demand for more connected care http://t.co/m2ADbRHWd5
 

122. How to Negotiate with Someone More Powerful than You [Need free login] http://t.co/lRH75iHsVw
 

123. How to Outperform Competitors: Implement common IT platform, innovate ON that platform & propagate to all via platform http://t.co/mBY4XgK3Xe
 

124. How to Participate in Healthcare Tweet Chats http://t.co/TVdCJBcQrL
 

125. How to Perform a Security Risk Assessment in Your [Medical] Practice http://t.co/ZoK6nTIJDP
 

126. How to pick a health insurance plan: 3 most important questions you need to ask http://t.co/OaUVsUYGg9
 

127. How to Present to a Small Audience http://t.co/3FyAst2b1R
 

128. How to Prevent Experts from Hoarding Knowledge (need free login) http://t.co/rkq4HdoJCU
 

129. How to promote yourself, when you hate attention: http://t.co/DUYuafpNSY
 

130. How to Protect Patient Data in an Increasingly Social Healthcare Industry http://t.co/8TuX22c7
 

131. How to protect your personal & business information from identity theft: http://ow.ly/527LC
 

132. How to read a room http://t.co/aIydj6cRtd
 

133. How to Read Your Hospital Bill http://t.co/PwxnpOOMTo
 

134. How to rebrand 'Telehealth' (guest column) http://t.co/DqXpNM4Omy
 

135. How to recognize smart people (for your Startup team) http://t.co/aHYbdt5J7Z
 

136. How To Recruit And Retain Health IT Talent http://t.co/sl16CPZd
 

137. How to Reduce Healthcare Cost by Implementing Intelligent Information Technologies http://t.co/A30zOXzOjx
 

138. How to Release Your Brilliance †A list of recommended reading materials http://bit.ly/jbnsQf
 

139. How to Report Once for 2014 Medicare Quality Reporting Programs http://t.co/SWSqECfdYd
 

140. How to Report Your Income When You Apply for Financial Help from Your Health #Insurance Marketplace for 2015 http://t.co/4XRuFE5lz3
 

141. How to revolutionize healthcare: get data scientists and app developers together http://t.co/9xUibRB2KY
 

142. How To Run A Great Expert Panel In 13 Steps http://t.co/uExfxgLMA5
 

143. How to Scare Your CFO http://t.co/3ABFWkZl
 

144. How To Search For Influencers: 4 Tips To Make It More Efficient http://t.co/8nwurSRB85
 

145. How to See the Big Picture & What to Do When There Is No More We Can Do http://t.co/jzc5z7vF12
 

146. How to Select an EHR Product that Fits Your Needs (and Your Budget) http://bit.ly/hlNZQs
 

147. How To Send A Self-Destructing Message http://t.co/qTdR5aJO
 

148. How to set a table [infographic] http://t.co/tqfYw3fMgi
 

149. How to Share Your Stuff on Twitter http://t.co/kr5GaTVSHu
 

150. How to Spot a Troubled Project http://t.co/6ih6RB9bms
 

151. How to stay connected to #mHealth13 http://t.co/ZuCPGvDcKC
 

152. How to stop #ICD10 from becoming a crisis http://t.co/WOjhbmRk
 

153. How to stop the brain drain †Guide, Questions & Templates. http://t.co/LUhn61rZ
 

154. How to talk your family out of bad consumer electronics purchases http://t.co/gA8AoNSod3
 

155. How To Tell A Software Developer What You Want http://ow.ly/2PUQh
 

156. How to Tell a Story: 10 Simple Strategies http://t.co/3C90b6p8
 

157. How to tell your #digitalhealth startup's story in 3 minutes or less http://t.co/7nlZzgzMYn
 

158. How to tell your manager that your team's work quality sucks http://t.co/fmRgKNcnty
 

159. How to Thrive in the World of Accountable Care (Bundled payments in gastroenterology) http://t.co/uTB3WRUqFb
 

160. How to Undo the Damage of a Desk Job http://t.co/AWlW9VWeaQ
 

161. How to use #RVU to track productivity in your medical practice http://t.co/x1xFvBTFYU
 

162. How to use digital tools in patient care http://t.co/cqUssMp5Oj
 

163. How to Use Google Search More Effectively [INFOGRAPHIC] http://t.co/O4J1j7NS
 

164. How to use social media to detect healthcare fraud http://t.co/imYUD32MgM
 

165. How to Use The Searchable #Medicare Physician Fee Schedule (MPFS) http://t.co/RnioG02QiN
 

166. How to Use Token Parsing & UML for Discovery, Assessment & Tactical Remediation of #ICD10 Software Components http://twitpic.com/3f3bwh
 

167. How to use Twitter and join #edchats. Get your friends onto Twitter http://t.co/iZIUQBY1tX
 

168. How to Use Twitter Hashtags for Medical Market Research and Marketing http://t.co/8Zg6awRhAf
 

169. How to use Twitter in science (Healthcare is a science. right?) http://t.co/019qTQ6Vxg
 

170. How to Verify a Physician's License in California http://t.co/DMFd4MUq
 

171. How to Win the #HIT100 and Become a #HITSM Superstar in Your Own Mind http://t.co/MNon5zVCWo
 

172. How to Work with an Analyst Firm (Thou Shall Not Shill) http://t.co/O1aqqxuHA4
 

173. How to work with healthcare #payers during the #ICD10 transition http://t.co/dv3Gc7VFUm
 

174. How to Work With Your Clearinghouse to Test & Remediate icd-10 http://t.co/pqb5vTCMJD
 

175. How to Write an In-Depth Post in Less Than Two Hours http://t.co/HhVdlrIkDq
 

176. How To: Hire a Software Designer or Developer http://t.co/RTFsloAO
 

177. How Top-Ranked MA Plans Earn Their Stars http://t.co/0laogG0Kb1
 

178. Indian hospitals could show U.S. hospitals how to save money without cutting quality http://t.co/k1SSvPwDNa
 

179. New IDC Health Insights Report Examines How to Engage Consumers in Post-Health Reform Market http://t.co/N36w9S6wrV
 

180. Open Enrollment Season is Coming: Here’s how to be Prepared http://t.co/vOthFsaH0A
 

181. Patient Engagement: How To Do It Right http://t.co/2JW2HgAQ6j
 

182. Presentation Zen: How to Design & Deliver Presentations Like a Pro http://t.co/8xjQ5xp98F
 

183. Q-and-A: How to maximize Twitter's recruiting potential http://t.co/FJEtw7xur4
 

184. Security Breaches in Healthcare: How To Protect Patient Data http://t.co/02FwTy9bv0
 

185. Social media for medical professionals & how to counter the ill effects of Dr Google http://t.co/slhfwbYJ4d
 

186. Social media in medicine: How to be a Twitter rockstar and help your patients and your practice http://t.co/IwrCKJ7P
 

187. Social Security: How to Track Down Your Benefits Statement http://t.co/vdJzBx3K
 

188. Some tips on how to share your stuff on Twitter (regardless of the topic) http://t.co/q1W245MwVN
 

189. The advantage of APIs: How to jump the information gap http://t.co/b6NoY1nmz3
 

190. Title - Missing this slot - hell if I'm going to renumber all the following. So I added #201 below for an even 200! :)
 

191. Top 3 Challenges Empowered Teams Face & How To Overcome Them http://t.co/9fWY10ANqD
 

192. Top Medicare Part B Claim Errors and How to Avoid Calling the Contact Center http://t.co/XEcuYNqh
 

193. Twitter just made every public tweet findable ¦ here's how to delete yours http://t.co/WnbMiNsEww
 

194. Using Twitter At Work: How to Get Started http://t.co/qwNPeJ8hhq
 

195. Want to fix our health care system? Start by figuring out how to pay for better -- and more efficient -- care http://t.co/cQ7goBHHdc
 

196. What are Hierarchical Condition Categories? pg 6 (how to capture appropriate CMS-HCC codes?) http://t.co/0dZ15fjQSQ
 

197. which employees have deepest knowledge, who last contributed & how to get in touch with them quickly http://t.co/NdfzJsh0
 

198. Why People With Long-Term Conditions Need To Be Empowered and How To Empower Them http://t.co/0K9PmbvaQ5
 

199. Why the Analogies We Embrace Drive Success and Failure, and How to Choose Better Ones http://t.co/wbFMjeLQwn
 

200. Work/Life Separation Is Impossible. Here's How to Deal with It. http://t.co/IHaX76BhUb
 

201. Working In Retirement: How To Be A Patient Advocate (aka. Enrollment Navigator) http://t.co/znamUPgqvD

For more information like the above, and my usual shares on healthcare and information technology, consider following me @ShimCode on Twitter

Wednesday, August 12, 2015

List of "How-to's" Collected Over the Years (Items 1-100)

I've been on Twitter since early 2008. Over that time, I've found and shared quite a few "how-to" articles. I got to thinking it might be good to share them again in a list format. So I got my tweets using Twitters export service and tagged each item containing the phrase "how to." 

Here's the first half of the result set. I'll share the second half in a future post.

1. 5 Reasons You Should Work Standing Up (And How To Start): http://t.co/WeoU5TYxYa 
 

2. 8 Tips to Protect Your Medical Privacy (How to begin the process) http://t.co/OxrajtqVcN
 

3. 9 Steps About How to Disappear From The Internet http://t.co/lScjmFre0p
 

4. A Medical Practice’s Intellectual Capital: How to Identify, Document, and Protect It http://t.co/veGg1ode
 

5. ABC’s of DRG’s: The European Experience - How to calculate costs and set prices fairly. http://bit.ly/qYulB2
 

6. Advice for physicians on how to handle “rate my doctor” websites http://t.co/wp8t1L5vGg
 

7. API lesson from Amazon: How to use an API-based approach to collect, analyze, improve & distribute valuable data http://t.co/QQdPmlBSKf
 

8. Building a Social Media Team: Where to Start, What to Consider, How to get Organized http://t.co/5FlnVRT4
 

9. CDC’S guide to writing for social media - How to Write for Twitter, Facebook, etc. http://t.co/yvBALgQy
 

10. CMS Puts Away Carrot & Brandishes Stick: How to Plan in 2015 to Protect Your 2017 Income from CMS Penalties http://t.co/fGn7fQfYMu
 

11. Government paid me to learn how to eavesdrop. And now we make big money on that. http://t.co/zd96Gnvj
 

12. Health Insurance 101: How to understand deductibles and their impact on premiums http://t.co/7H8JzEmJAT
 

13. Health Reform 2.0: What to Expect, How to Prepare http://t.co/5CNy7CN6uh
 

14. Healthcare Providers: How to Select the Way Health Insurers Pay You http://t.co/Shu3UCwwHh
 

15. Healthcare Social Media: How to put it to work for you http://t.co/FM39F0Gv
 

16. Healthcare startup strategy: How to market and sell in the era of reform http://t.co/DhuDvZC2Mb
 

17. Hiring tips: How to pick software pros without making mistakes http://t.co/jRaDF7pV
 

18. How to Access (Get a Copy of) Your Medical Records http://t.co/uDSqbszY
 

19. How to Ace the Impromptu Speech http://t.co/LkAirJHUvI
 

20. How to Achieve Cost Reduction + High Quality Care (See pg 19) http://t.co/JIks1HmvEL
 

21. How to Achieve Physician Engagement in Your Hospital http://t.co/bwJGpmrgMw
 

22. How to Apply Key Coding Concepts in Establishing a Principal #Hospice Diagnosis http://t.co/wL1QwHmjRJ
 

23. How to approach a #HIPAA risk assessment | Medical Practice Insider http://t.co/8g6vpPvsGy
 

24. How to Approach an A-Lister at a Conference Like if you see @TechGuy or Bill Clinton. http://t.co/SQ6N3W8c
 

25. How to argue across cultures (Approach depends if you’re perspective is from East or West) [Need login] http://t.co/x4obm7N9PM
 

26. How to argue across cultures (Great advice †especially for those working in IT) [Need login] http://t.co/x4obm7N9PM
 

27. How to assess the costs of dual coding http://t.co/wDW8zU9d1n
 

28. How to Automate Your Phone for Every Room in the House with NFC Tags http://t.co/mmWQ5lK85r
 

29. How to Avoid Virtual Miscommunication (Going to share at today’s sprint retro) http://t.co/MbK5skKSM1
 

30. How to Balance Information Sharing With Patient Data Protection in the Supply Chain http://t.co/JNDwJKSepS
 

31. How to be a Programmer: A Short, Comprehensive, and Personal Summary http://t.co/hCgfsQfuTP
 

32. How To Be a Slave http://t.co/I3QLQ2g5R2
 

33. How to Be a Software Testing Rock Star http://t.co/5KGjmmwA
 

34. How to be a successful Twitter manager http://t.co/fzEoRgGkVl
 

35. How to Be More Likeable: 10 Things to Do Today http://chilp.it/3e8b48
 

36. How To Be Productive In A Distracting Environment http://t.co/escwA3a2fT
 

37. How to Be the Most Memorable Person in the Room http://t.co/1OHecNNd
 

38. How To Become A Newsletter Superstar http://t.co/wGLRmAnZ
 

39. How To Become A Thought Leader http://t.co/xHAzQafWYe
 

40. How to Become An Awesome Brogrammer in 10 Easy Steps (A guy thing) http://t.co/ylVCdwjYix
 

41. How to build a DRG http://t.co/0uNScwmP
 

42. How to Build a Health Plan from Scratch http://t.co/jZDsLcifUk
 

43. How to Build a Mountain of Patient Data: Don’t Ask for Permission This HAS to backfire at some point. http://t.co/nllCGzpm
 

44. How To Build A Social Recruiting Platform On Twitter http://t.co/tYWXGYD5
 

45. How to Build the Perfect Tweet http://t.co/oBThwIhfd1
 

46. How To Calculate & Increase Customer Lifetime Value (CLV) http://t.co/uA7wnXFZlK
 

47. How to Calculate the Value of a Like (or Follower) http://t.co/iYT5QD8H
 

48. How to capture legally-defensible proof of what appears on a healthcare insurance exchange at any point in time http://t.co/zmd3CyrS5M
 

49. How to capture the value of #palliative care http://t.co/UnaPgSfFXR
 

50. How to Change Medicine Step 7 & Incentivize Frugal Innovation http://t.co/xw8vedsX
 

51. How to Close the IT Talent Gap http://t.co/bLAD6vpCPv
 

52. How to Connect With Your Audience by Moving Closer http://t.co/aAyNpjMBS8
 

53. How to continually evolve your information architecture http://t.co/FgDzchGIDS
 

54. How to Create a Dysfunctional Culture Where Employees & Customers Are Unhappy http://t.co/Fp3YHMI0Mz
 

55. How to create a rock solid Social Media plan to fuel your [health care] Social Media Marketing activities. http://t.co/uoL4PevlA6
 

56. How To Create Amazing Graphics With Phone Apps http://t.co/a0DUv66oPs
 

57. How to create successful #socialmedia content http://t.co/FtAmkbeRA7
 

58. How to create the right plan for your organization. http://t.co/bXKTCYLQ
 

59. How to Criticize Your (IT Industry) Boss http://t.co/gUFkkzBijr
 

60. How to deal with the brilliant jerks you work with http://t.co/ZcX3Ky0qhf
 

61. How to De-Identify Protected Health Information #privacy http://t.co/cUr3fmQG
 

62. How to Deliver Patient-Centered Care: Learn from Service Industries http://t.co/jtAabjR3Hy
 

63. How to de-personalize your searches in Chrome (Unadulterated results - not what Google thinks you want) http://t.co/xVyQRdODUK
 

64. How to Design a Bundled Payment Around Value (Need free login] http://t.co/WcxDcfkKTv
 

65. How to Design Next-Generation EHR Data Models http://t.co/EBbCiWLu
 

66. How to Destroy Your Productivity [Infographic] http://t.co/44usXb8750
 

67. How to develop a great workflow for managing your Twitter community: http://t.co/7EwdpJvB
 

68. How to Disagree with Your Boss http://t.co/wh0khB46ih
 

69. How to do a background check on your doctor http://t.co/7z010kGbkb
 

70. How To Eliminate Performance Reviews In Your Organization http://t.co/euJKyUUp5C
 

71. How to ensure new IT systems in healthcare are a success http://t.co/yu5L9laINF
 

72. How to ensure strong communication between patient visits http://t.co/PYAvydZoxS
 

73. How to estimate the total cost of healthcare and why metal levels are useless (Great read) http://t.co/qSnUfI6rNl
 

74. How to evolve from writing all the code to managing people who write the code http://t.co/gSaRdKW42T
 

75. How to Explain Content Marketing to Non-Content People http://t.co/b2ZgISqJSE
 

76. How to Explain Healthcare Content Marketing to Your Executives http://t.co/VElgz04n
 

77. How to find -- and hire -- data scientists http://t.co/OLcrgTs1IT
 

78. How to Find the CPT Code for Your Lab Test http://t.co/TkkayyZ2IR
 

79. How To Find Your First Tweet In 7 Easy Steps: Take a tweet down memory lane. http://t.co/6sWONn1fc1
 

80. How to Focus in the Age of Distraction http://t.co/kZHvrjsVp8
 

81. How to follow congress daily Acts, Clotures, Amendments. with detailed votes http://t.co/dR8rNkb1Uv
 

82. How to form trust with engineers. http://t.co/zJie5N56Pq
 

83. How to Get Better Value from a Request for Services http://t.co/jsF6pJZ6qO
 

84. How to Get More Social With Your Next Presentation http://t.co/zKoN05CxOH
 

85. How to Get Noticed by Upper Management & Git R' Done! Makes sense - at least to PM/BA and other techies http://bit.ly/9a38rp
 

86. How to get started with a telehealth program http://t.co/BSCgZmqVfG
 

87. How to Get Your Social Media Budget Approved http://t.co/B876NPSTNj
 

88. How to handle the ROI conversation as a community manager http://t.co/2RMWBT7Lie
 

89. How to Have a Year that Matters http://t.co/c25rPlzh
 

90. How to Help Others Get to Know You: Sharing Abilities and Disabilities http://t.co/PPTolL9kzt
 

91. How to help switch off from work http://t.co/Py2YYvb2Fl
 

92. How to hire a designer & Why to hire a designer (for #mhealth apps) http://t.co/gMTFw6Km
 

93. How to hire an IT director for your medical practice http://is.gd/xBmILh =& Cognative Testing -Do IT: http://bit.ly/kupIC7
 

94. How to identify a fishy American http://chilp.it/?5d9d06
 

95. How to improve communication among healthcare providers and HIEs? http://bit.ly/dqnhJu
 

96. How to Improve Meetings When You're Not in Charge http://t.co/YtQLwvrr83
 

97. How to increase your salary without becoming a manager http://t.co/AHz4dlXz
 

98. How to Inspire a Healthy and Happy #IT Department http://t.co/cmIqbwLlAZ
 

99. How to keep abreast with the unique healthcare technologies of modern era? http://t.co/0VfJGF0jje
 

100. How To Keep Health Data Exchanges Going http://retwt.me/1Ph4W
 

For more information like the above, and my usual shares on healthcare and information technology, consider following me @ShimCode on Twitter.