Sunday, January 27, 2013

How to Share Your Stuff in the Great ICD-10 Discussion – And Any Other Topic Too!

This is the last of a 3-part series on Using Social Media to Participate in the Great ICD-10 Discussion. In Part 1 I shared some info about who I think are leaders in the ICD-10 Discussion.  In Part 2, I shared some ideas, techniques and tips I use for acquiring ICD-10 information via popular social media channels.

In this 3rd and final part, I’ll share some ideas and tips about making the information you share on Twitter more easily identified, consumed and shared with others.

Share Well – It’s Going to Be Around Forever

1. To paraphrase what Carl Natale stated: “Understand what you share because you can’t pull it back.”

It’s ok to call out the value of what you share, add an opinion and/or point out possible contradictions – don’t be shy! Just remember that what you post on Twitter does not go away - even if you delete it.

2. Integrate hashtags into your tweet – if it makes sense

By integrating hashtag(s) into your tweet sentence on a contextualized basis, it may read better and you will also save space; therefore you can include more info.

Ex. “Using ICD-10 Testing Accelerators” #icd10 #testing  

could be... 

       "Using #ICD10 #Testing Accelerators”

Tidy Up Your Tweet Before You Share It

3. Cover your tracks!

You may want to remove tracking tags and keys from the URL’s you share – especially if any personal information like your email address is embedded in the URL.

4. Leave room for others to RT and share your information

Keep your tweets to about 115-120 characters so it can be RT’d by others without them having to edit your tweet. Be concise. Remove unnecessary words like “the” “a” “is” “are” – and use a link shortener

5. Validate links before posting them

At a bare minimum, click on links you intend to share and make sure they lead to something – even if it’s not the content you think it is!  There’s nothing worse than a “404 – Page Not Found” error! :)

Point People in the Right Direction

6. If a link leads to a site that controls access to the content, inform user of the need to login to access the content. 

Add “(Login Reqd)” to the Tweet.

7. Identify special digital media formats at the end of the tweet

– Is it video? A huge document?  A Podcast?

8. When sharing a large media source, point to specific locations within the document, video, or podcast that you want to call out.

i.e. “See page 18-22” or “See 3rd paragraph” or “Starts at 1:35”

Tag It!

9. Use hashtag(s) to help categorize your content and make it easy to find.

Hashtags are also used by certain web services to summarize and index tweets – making your content more likely to be read. But don’t use too many hashtags!

Example: "#Free #today #icd10 #testing #tips for #payers and #providers”

10. Don’t use punctuation or special characters in hashtags. 

Using “#ICD-10” results in a hashtag of “#ICD”

11. You can use a question mark orexclamation point as the last character in a Tweet as it will be ignored.

Using “#ICD10?” results in a hashtag of “ICD10”

By incorporating some or all of the above tips and approaches into your Twitter shares, you’ll make it easy on your readers and improve the value of the information shared.

For more info, Follow me on Twitter.   

Thursday, January 24, 2013

What Does an ICD-10 Operational Stability Manager Do?

BCBS of Michigan identified six dimensions of ICD-10 neutrality that include payment (Provider),  Benefit (Member), Revenue (Payer), Clinical (Programs),  Operational (Servicing) and Financial (Overall). As organizations ICD-10 remediation projects move forward, the need to understand and address the “neutrality work stream” seems to be getting more attention.

I can across a job description for an “ICD-10 Operational Stability Manager” and thought it captured the key responsibilities and skills such a position demands. 

What Does an Operational Stability Manager Do?

Develops an operational stability plan outlining risks, options and recommendations for defining acceptable performance variances as well as recommendations for action associated with each variance exception.

Oversees the neutrality work stream, including serving as the lead contact for a planned external business partner engagement.

Develops a neutrality plan outlining risks, options and recommendations for defining acceptable variances of neutrality as well as recommendations for positioning organization for future competitive advantage optimization.

Develops an execution plan and management of appropriate staffing resources necessary for the execution of the elements of the neutrality plan that Horizon agrees to implement.
Analysis of business processes, product lines and key performance metrics impacts that the ICD-9 to 10 migration will create.

Develops tolerance definitions, modeling of potential outcomes and analysis of results and determination of potential business changes to ensure variances are within acceptable limits.

Manages the team to monitor continuity thresholds during and post implementation in partnership with the neutrality project.

Accountable for supporting the Operational Stability and Neutrality works treams within the larger ICD-10 program.

Requires understanding of metrics identification development and monitoring.

Requires broad understanding of the impacts of ICD-10 across the organization including financial/claims payment processes.

Proactive monitoring of key indicators is in place prior to the implementation date and solutions (including root cause analysis) are found for identified issues post-production.

Manages the team to monitor neutrality thresholds during and post implementation in partnership with the business continuity project.

Creation of an RFP and selection of an external business partner for development of tolerance definitions, modeling of potential outcomes and analysis of results and determination of potential business changes to ensure variances are within acceptable limits.

If this describes you or someone you know – and you are looking for a new opportunity – send me an email and I can share a lead I have with you.

Friday, January 4, 2013

Part 2: Finding Good Stuff to Share in the Great ICD-10 Discussion

{Apologies...I need to learn how to indent and enumerate text on Blogspot! ...this would read way better if I new how to do that!}

In Part 1 of what I thought would be a 2 Part Series on Using Social Media to Participate in the Great ICD-10 Discussion, I shared some info about who I think are leaders in the ICD-10 Discussion. 

After starting on this Part 2, I decided I’d need 3 Parts to share what I wanted to share. So in this part 2 of my now 3-part series, I’ll share some of ideas, techniques and tips I use for acquiring ICD-10 information via popular social media channels; namely Twitter, LinkedIn and the Internet in general. 

In my last post, I’ll share some information on how I share ICD-10 information in the Great ICD-10 Discussion.

Here’s How I Find the Stuff I Share on Twitter

Follow Those Who Follow Thought Leaders

If you find someone who shares good info, check out who’s following that leader.

Follow Those Who Thought Leaders Follow

It makes sense that someone who shares good info will be following others who share good info.

Follow Less Obvious Sources

Most bloggers and writers of newsletters and whitepapers include their Twitter account info at the bottom, check out their tweet stream and see if they are Follow-worthy.

Read conference and webinar marketing pieces, these often provide detailed information on speakers and presenters. As above, check them out on Twitter and Google them.

Footnotes & Endnotes on research and white papers can be a great source of additional information. For instance, I found a lot of good information via the end notes in this AHIMA article.

Follow Industry Analysts and Leverage Industry Sources

A lot of great insight and ideas originate from healthcare industry analysts and associations. ICD-10 is a huge part of the health policy, payment, clinical and interoperability space. I noted some of my favorite sources in Part 1.

Here’s an example: AHIMA Perspectives

Leverage Search Engines and Focus Your Searches

I rarely just search for “ICD-10” but rather add another topic and a search operator or two.

For instance, if I’m looking for a PowerPoint presentation on “ICD-10 and Dual Coding” I’d enter the following: “ICD-10” “Dual Coding” filetype:ppt 

I also like to limit my searches to information from the last day or week. Google offers a nice “advanced search form” for this. See it here

You can also enter these operators directly but that’s a more detailed topic I’m not going to address.

Use Automated tools - It’s Always Better to Be Pushed Than Have to Pull

Why bother doing searches when you can spend a little time defining your topics of interest and letting a tool do the work for you.

Besides the somewhat old-fashioned RSS feeds, consider using other tools to find and deliver content to your inbox, like:

Google Alerts



and other tools do the work for me. One day I may share how to use WinHTT Web Site Copier to delve deep into rich sources of information. Unattended. Shhh!

Let Others Deliver Your ICD-10 News for You

Content Curation Tools 

There are several “content curation” tools that allow you to create your own “newspaper” containing Tweets, posts and news related to specific search terms. Here are a few that focus on ICD-10:

#ICD10 Daily (I think Jeff was the 1st to start this approach - Go Jeff!)

ICD-10 Compliant

ICD-10 Watcher

#ICD10 Consortium News

FYI: I think these Content Curation things are useful for more casual readers. They typically lag by what everyone else read 12-48 hours prior. You can also create your own.

LinkedIn Groups - Notifications

You’re on LinkedIn, right? There are a number of good LinkedIn Groups focused on ICD-10.

ICD9 to ICD-10 Migration Experts

ICD-10 Network Community

ICD-10 Coders Academy

ICD-10 Watch (Carl Natale's)

You can also subscribe to posts made to LinkedIn Groups and have them delivered to your inbox.

Blogs & Newsletters

There are few blogs and newsletters out there that specialize in ICD-10. You’re reading one of the best right now! Of course I’m biased. :) Details about what I think are the good ICD-10, Health Care Information Exchange and other blogs are a topic for another post.

But when you find one, be sure to subscribe to it so new posts and comments to posts will be sent to your inbox.


So what I’m offering here is the following:

  • Look outside of the vanilla box
  • Be choosy about what you read
  • Let others do the work for you
  • Let tools find and push content to you

Happy New Year! :)