Here's a list of useful information on the topic of SMS Text Messaging within the healthcare space.
Many of us have experienced some form of 'omnichannel customer service interaction' with one or more of those important commercial entities in our life: employers, banks, airlines, lenders, utility companies, investment firms, media companies and all the others; you know who you pay in a regular basis. These are rather predictable expenses.
Many of us also have important, recurring and potentially high cost relationships with the primary care physicians, specialists, health plans, ancillary providers and others who serve our individual health needs and those health needs of our family. And there's government agencies and other 3rd parties wanting to ask and take from us. Hard earned income too.
Messaging - both simple plain text messages and multi-media MMS messages - are powerful means to ensure the most is gained from customer service interactions.
Some research I've done.
Over the past 18 months, I've curated a range of information about 'text messaging in healthcare' topics, opportunities, benefits, challenges, requirements, implementation considerations and other practical information on leveraging text messaging in healthcare.
IMO, these curated links all provide some level of value for those leaders, health care customers, patients, physicians, ancillary providers, health plans, vendors - and others looking to leverage what many believe will ultimately be the primary means of "healthcare communications:" POPULAR and UBIQUITIOUS SMS Text Messaging!
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