Wednesday, October 7, 2015

Using Social Media for Customer Service & Marketing

In honor of Customer Service Week, here is a collection of general information, How-To’s, Tips, Best Practices and marketing information about using social media for customer service. 

Note: For more of the same on “Social Customer Service,” see this Twitter collection that I maintain on a weekly basis: Social Media Use in Customer Service

General

5 Reasons Why Your Company Needs a Social Customer Service Team


Achieving Excellence through Social Media Customer Service


Beware! Social Media Customer Service a Double-Edged Sword 


Client Service – The New Social Media

Customer Service For The Social Generation

From your smartphone to their ears: Social media plays a growing role in Customer Service

Is Your Social Customer Service Best-In-Class? Seven Questions To Ask

Keeping Consistent: Customer Service on Social Media

Linking Social Media and Customer Service

Mainstream Channels for Social Media Customer Service


Social customer service is contact centre’s biggest challenge


Social Customer Service Tools Can Work Wonders For Your Business!


Social Media Customer Service

Social Media is the Slowest Way to Resolve Customer Service Issues


Social Media's Customer Service Impact: Value on the Sliding Scale


The Complete Guide to Using Social Media for Customer Service 


The Pros and Cons of Social Customer Service

The Social Media Customer Service Revolution

The Three P’s of Social Media Customer Service

The Top 100 Most Social Customer Service Pros On Twitter

When customer service fails via email, it often “goes social”


Why Social Customer Service is a sliding door

Why We Need Tangible CSAT Metrics For Social Customer Service

Why You Can’t Ignore Customer Service on Twitter

How-To

4 Ways to Use Social Media for Customer Service

How Companies are Using Social Media to Manage Customer Service

How Social Media can be used to Enhance Customer Service

How Social Media Influences Customer Service

How Social Media Is Affecting Customer Service (Infographic)


How to Boost Your Social Media Customer Service

How to Offer Great Customer Service With Social Media

How to Provide Awesome Customer Service on Social Media

Tips & Best Practices

5 Quick Tips for Customer Service Strategy with Social Media


6 Tips To Build A Strong Social Media Customer Service Plan

Best Practices for Using Social Media as a Customer Service Tool 


Tips for improving social media customer service

Top Tips to Improving Your Social Media Customer Service


Ways to Do it

5 Ways to Improve Customer Service Using Social Media

6 Customer Service Trends You Need to Know About


7 ways to ensure your social media Customer Service is first class


Five Easy Ways to Adopt Social Customer Service

Marketing & Branding

Brands, Social Media and Customer Service: Are You Ready?

Good Customer Service Is the Best Marketing

Hey Brands – If You Don’t Provide Social Media Customer Service, Someone Else Will do it For You


Make social media work: the move from Marketing to Customer Service


Social customer service; a place for brand terrorists or an agent’s best friend?


Why Brands Should Use Social Media for Customer Service

Why Social Engagement May Be More Important Than Marketing


That's All Folks!


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