In honor of Customer Service Week, here is a collection of general information, How-To’s, Tips, Best Practices and marketing information about using social media for customer service.
Note: For more of the same on “Social Customer Service,” see
this Twitter collection that I maintain on a weekly basis: Social Media Use in Customer Service
General
5 Reasons Why Your Company Needs a Social Customer Service Team
Achieving Excellence through Social Media Customer Service
Beware! Social Media Customer Service a Double-Edged Sword
Client Service – The New Social Media
Customer Service For The Social Generation
From your smartphone to their ears: Social media plays a growing role in Customer Service
Is Your Social Customer Service Best-In-Class? Seven Questions To Ask
Keeping Consistent: Customer Service on Social Media
Linking Social Media and Customer Service
Mainstream Channels for Social Media Customer Service
Social customer service is contact centre’s biggest challenge
Social Customer Service Tools Can Work Wonders For Your Business!
Social Media Customer Service
Social Media is the Slowest Way to Resolve Customer Service Issues
Social Media's Customer Service Impact: Value on the Sliding Scale
The Complete Guide to Using Social Media for Customer Service
The Pros and Cons of Social Customer Service
The Social Media Customer Service Revolution
The Three P’s of Social Media Customer Service
The Top 100 Most Social Customer Service Pros On Twitter
When customer service fails via email, it often “goes social”
Why Social Customer Service is a sliding door
Why We Need Tangible CSAT Metrics For Social Customer Service
Why You Can’t Ignore Customer Service on Twitter
How-To
4 Ways to Use Social Media for Customer Service
How Companies are Using Social Media to Manage Customer Service
How Social Media can be used to Enhance Customer Service
How Social Media Influences Customer Service
How Social Media Is Affecting Customer Service (Infographic)
How to Boost Your Social Media Customer Service
How to Offer Great Customer Service With Social Media
How to Provide Awesome Customer Service on Social Media
Tips & Best Practices
5 Quick Tips for Customer Service Strategy with Social Media
6 Tips To Build A Strong Social Media Customer Service Plan
Best Practices for Using Social Media as a Customer Service Tool
Tips for improving social media customer service
Top Tips to Improving Your Social Media Customer Service
Ways to Do it
5 Ways to Improve Customer Service Using Social Media
6 Customer Service Trends You Need to Know About
7 ways to ensure your social media Customer Service is first class
Five Easy Ways to Adopt Social Customer Service
Marketing & Branding
Brands, Social Media and Customer Service: Are You Ready?
Good Customer Service Is the Best Marketing
Hey Brands – If You Don’t Provide Social Media Customer Service, Someone Else Will do it For You
Make social media work: the move from Marketing to Customer Service
Social customer service; a place for brand terrorists or an agent’s best friend?
Why Brands Should Use Social Media for Customer Service
Why Social Engagement May Be More Important Than Marketing
That's All Folks!
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