Insight from Day Two of Oliver Wyman's 2017 Health Innovation Summit

Yesterday was Day Two of Oliver Wyman’s Health Innovation Summit:  Industry Interrupted: Delivering on the Promise of Change.  

Clear themes could be seen in the content being shared:

1. Importance of people over technology and process
2. Impact of social determinants of health 
3. Rise of artificial intelligence
4. Entry of non-healthcare companies like Amazon
5. Increased venture capital activity in digital health space
6. Sea change disruption impacting the future of healthcare 

This blog post shares select tweets from Health Innovation Summit attendees on the above themes. You can see information from Day One here and check back tomorrow for more insight and opinion from the final Day Three of Oliver Wyman’s 2017 event.

Change and Disruption
Person - Handle	Tweet
Grace Terrell - @gracet22	Today, now, this very moment, is the SLOWEST pace of change you will experience in the rest of your life.
Jacqueline DiChiara - @jacqueline_says	@bmoesta begins today’s executive session at #OWHIC on what #healthcare consumers want.  “The struggling moment is the seed of innovation.”
Partha Bose - @parthabose	@Helen_Leis asks #OWHIC:  "are we as close to our customers as @amazon and @Uber are?"  What needs to happen?
Reena Pande - @reena_pande	@Helen_Leis of @OliverWyman highlights areas for disruption in healthcare: new 'front doors,' no more one size fits all, AI @ scale
Jacqueline DiChiara - @jacqueline_says	@SarahKrevans, CEO of @SutterHealth at #OWHIC says to @SamOnHealth: “Our unfair advantage is our location where we are surrounded by people looking to change the world.”
stilenius - @stilenius	@Walmart will offer $40 PCP visits #OWHIC, @amazon will distribute scripts via drones, becoming a PBM and use #Alexa for healthcare services
Steve Szaraz - @scs61	Healthcare distribution disruption executive discussion - "you're playing offense or you're playing defense but it's game on"
Ari Tulla - @umbar	Healthcare industry is acknowledging that the disruption will come outside. Think Amazon, Google and the next big thing in garage.
Partha Bose - @parthabose	In Japan, for a token fee, postmen check on the elderly and let family know how they are doing
Grace Terrell - @gracet22	Nigel Morris: disruption is coming to health care— from the outside— think consumer not your process—think open think transparency
Jacqueline DiChiara - @jacqueline_says	Overheard at #OWHIC from @WIRED’s co-founder:  “Healthcare is highly resistant to disruption. The transformation has to come from within.”
Jacqueline DiChiara - @jacqueline_says	Says Helen Leis of @OliverWyman at #OWHIC:  “Incumbents will have to learn how to shift mental paradigms and play by new rules.”
Jacqueline DiChiara - @jacqueline_says	Says Jo Ann Jenkins, CEO of @AARP, at #OWHIC:  “We need to move from physical and mental diminishment to physical and mental #health.”
Jacqueline DiChiara - @jacqueline_says	Says Nigel Morris at #OWHIC:  “We need banking, but we don’t need banks. We need healthcare, but not in the way it’s been delivered.”

Data and Artificial Intelligence
Person - Handle	Tweet
Oliver Wyman Health - @owhealtheditor	#Data will inevitably impact #healthcare. How does that make you feel? (Concerned of Excited?) https://t.co/LrRUWm4Bcz
Tom Spann - @tomspann	@Helen_Leis - Other industries have taught us that “consumers will prefer AI-driven personalization”
Reena Pande - @reena_pande	@Helen_Leis - Ask yourself: Are my current assets relevant?
Partha Bose - @parthabose	@SamOnHealth "who will be the primary care physician" in the world of AI, platforms and Big Data?
Jacqueline DiChiara - @jacqueline_says	@skymindio’s CEO at #OWHIC:  “How do you teach an algorithm to do something better than you? You create an algorithm that learns.”
Jacqueline DiChiara - @jacqueline_says	“Align your data with your outcomes and #AI can do something for you.”  @skymindio’s CEO at #OWHIC.
Jacqueline DiChiara - @jacqueline_says	CEO of @skymindio at #OWHIC: “We’re moving from business intelligence to artificial intelligence.”
GuideWell - @_guidewell	“Don't outsource analytics: have your own expertise to leverage #bigdata” - @helen_leis
Jacqueline DiChiara - @jacqueline_says	Says @SamOnHealth of @OliverWyman at #OWHIC:  “We’re talking a lot about #AI because that’s where the money is.” ”But there’s a difference between taking price out and taking cost out.”

The Future of Healthcare
Person - Handle	Tweet
Alison Trinidad - @alisontrinidad	Customers of the future: in an on-demand life, “right now” is already late. https://t.co/0bG1M1gMqE
Alison Trinidad - @alisontrinidad	Customers of the future: information overload, tracking others and being tracked.
Steve Szaraz - @scs61	If you're turning 65 this year you've got a one in three chances of turning 100
Grace Terrell - @gracet22	Sam Glick: who will be the PCP of an increasingly mobile population? It will be a technology enabled high touch care high care model

General Comments
Person - Handle	Tweet
Reena Pande - @reena_pande	@SamOnHealth kicking things off at #OWHIC:  "The ideas are great. But the system is broken. Can we trust one another and make things better?"
Tom Spann - @tomspann	@tgoetz : “Health plans can’t reach their members”  @VentureValkyrie : “just pay their claims wrong”.  Yep. @Accolade can reach them.
Sam Glick - @samonhealth	@TonyW of @Color: Don’t confuse cost savings with cost prevention. https://t.co/lwBB9GYPjO
Mason Moore - @masonwmoore	“No more one size fits all in health care.” @Helen_Leis
Dave Chase - @chasedave	+1 @iorahealth is 80+; Health plans have lowest NPS of any industry (avg 5); Cleveland Clinic highest of established health systems (51)
Nina Kjellson - @nkjellson	In healthcare, NPS is new EPS. Amazon’s is 69.
Esteban López, MD - @drestebanlopez	Comment by Charles Boorady of HealthCatalystCapital:  “I went to the #urgentcare for a cut on my finger and got upsold a tetanus shot”
Oliver Wyman - @oliverwyman	Dr. Krishna Yeshwant @gvteam:  "We each approach healthcare from different silos. Not many approach it from multiple backgrounds."
Alignment Healthcare - @alignmenthealth	Is it possible to find harmony between high touch and high reach #healthcare models? Let’s discuss!
Reena Pande - @reena_pande	It doesn't matter how much you practice. It matters how you practice. Be thoughtful. @SamOnHealth
Reena Pande - @reena_pande	Nigel Harris from @QEDInvestors at #OWHIC:  'We need healthcare. We just don't need it in the way it's being delivered today.'

People
Person - Handle	Tweet
Grace Terrell - @gracet22	The real uncertainty isn’t the technology it is the human being.
Partha Bose - @parthabose	Think consumers. Don't focus on your process, technology. @QEDInvestor Nigel Morris advice from #FinancialServices for #healthcare
Alison Trinidad - @alisontrinidad	95% of people can be identified on just 4 locations they’ve visited. Customers of the future live a transparent existence.
Mason Moore - @masonwmoore	“90% of people 65+ want to age in place.” - Jo Ann Jenkins
Brandon Ballinger - @bballinger	80% of people over the age of 65 have a mobile device now. Important to discard outdated stereotypes about the elderly and health.
Jacqueline DiChiara - @jacqueline_says	@SamOnHealth at #OWHIC: The combination of infrastructure & humanity is at the core of the conundrum we’ve run into in #healthcare.
Jacqueline DiChiara - @jacqueline_says	Says @AARP’s CEO at #OWHIC:  “We have a personal responsibility to start taking care of ourselves at a younger age.”
Reena Pande - @reena_pande	@SamOnHealth wisely asks: "Why in healthcare 'the sequence of human judgments fundamentally impacts the outcome?"
Partha Bose - @parthabose	@JoAnn_Jenkins @AARP says only 25% of those with hearing issues do something about it
Jacqueline DiChiara - @jacqueline_says	@SarahKrevans, CEO of @SutterHealth at #OWHIC:  “There’s not enough discussion about whether the 18-year-old wants a different care model than the 80-year-old.”
stilenius - @stilenius	“At the end of the day, healthcare is a behavior business” from Jared at Google Verily
Esteban López, MD - @drestebanlopez	10,000 people/day turning 65! By 2060 25% of US pop >65. 1/3 folks turning 65 today will get to age 100 yrs! @JoAnn_Jenkins
GuideWell - @_guidewell	Ambient #healthcare. Millennials =change agents. People as "pilots" of their own health. Catch our #OWHIC #InsightsLounge w/ @sklasko
Ivor Horn - @drivorhorn	Digital solutions are not just for millennials. @AARP
Jay Gerhart - @jaygerhart	Understanding consumer’s Job to be Done accelerates your journey away from one size fits all. @bmoesta

Social Determinants of Health
Person - Handle	Tweet
Reena Pande - @reena_pande	@humananews's Busy Burr:  "Factors outside our current healthcare system (e.g. social determinants) have a major impact on health"
Partha Bose - @parthabose	@VentureValkyrie: "Doctors when they meet patients don't ask 'do you make enough to be able to eat?'"
Reena Pande - @reena_pande	60% of impact on health outcomes from social, environmental, behavioral factors. Indeed.

Venture Capital
Partha Bose - @parthabose	@kyeshwant : in healthcare now not about finding the Instagram or Uber but about the next Cisco
Jacqueline DiChiara - @jacqueline_says	Krishna Yeshwant at #OWHIC: “Companies are trying to be the Instagram or Uber of #healthcare. We’re still trying to get the basics down.”
GuideWell - @_guidewell	Not terrified by @amazon? You should be - @Helen_Leis @OliverWyman on the disruption to #health industry incumbents.
GuideWell - @_guidewell	Will @amazon be the new front door to #healthcare? @Helen_Leis @OliverWyman provides evidence at #OWHIC.
Oliver Wyman - @oliverwyman	Where does the #healthcare industry go from here? What's your take?
Oliver Wyman - @oliverwyman	#OWHIC speaker @VentureValkyrie of @GE_Ventures shared her VC predictions earlier this year. Read them here: https://t.co/lk3OyxJeOE
AHIP - @ahipcoverage	Don’t miss the full recap of our CEO Marilyn Tavenner’s remarks https://t.co/0iiEmkpuDr

For more information on healthcare information technology and related topics, consider following me on Twitter where I post as @ShimCode. And also look at @HITConfGuy where I share information about Healthcare conferences and events.